Intuit Account Friction NOT "improved user experience" - a user's perspective

I appreciate the perspective and feedback you've shared with us, wvmaster. Allow me to provide some information regarding the new improved log-in with QuickBooks Desktop.

Logging in to your Intuit account and verifying your identity helps you protect your data. This is to improve security across our products, we're making the change to use One Intuit login when accessing QuickBooks.

This will give the primary contact greater control over user access and make it easier to have all your Intuit products seamlessly connected. Not to worry since we're not tracking everything you do in your QuickBooks Desktop.

The prompt to log in using your Intuit Account ID happens when you open or create a new company file, add a user, sign in to My Company, or while accessing Intuit User Account Management. This login makes it easier to manage your connected Intuit services.

1. From the Intuit account window prompt, select I’m an admin, and I’m the primary person who can: then select what you can do in the account and enter your email. Select I’m not an admin, I’ve just signed in with the admin's credentials.
2. Click Continue.
3. If you selected I’m an admin, and I’m the primary person you’ll be prompted to enter your Email or user ID and your Password.
4. Select Create an account if you don't have an existing account.
5. Tap I forgot my user ID or password if you have and want to recover your account.
6. Hit Sign In.

To keep your account organized, check out the following articles below. These will provide you more information on what other details you can find here regarding product-related concerns as well as tips in handling your Intuit Account:

Manage your QuickBooks Desktop subscriptions and services. 

Resolve issues with My Account login.

You can always get back to me if you have any other concerns or have follow-up questions about your Intuit Account by adding another comment below. I want to make sure you're all set and got you covered. I'm here if you need further guidance. Have a great day! All the best.

Hi, wvmaster.

Hope you're doing great. I wanted to see how everything is going about the new improved Intuit Account you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I agree. This account requirement garbage just started for us and is absolutely ridiculous for a desktop based software.

Just wanted to agree here. It's incredibly frustrating to have to log into Intuit every 2 weeks (I've been logging login prompts, so far 3/17, 4/4, 4/18, 5/2, 5/19).  I do not need online services, I do work for the DoD and the absolute last thing I want to do is have a cloud presence.  Intuit does not disclose the location of its cloud storage servers, and that's mandatory for me.  The fact that as a user I cannot turn these prompts off is maddening.  Even Microsoft allows me to purchase a standalone offline copy of Office where I don't have to continually login to live.com after initial registration.

I bought Quickbooks Desktop for a reason, and it was not to have to confirm that I own a legitimate copy of the software.  And I still haven't heard a single justification for how forcing me to periodically log in is increasing my security.  Last I checked, every online interaction I have is an opportunity to get hacked.

I understand that this process hasn't been easy for you, cdweldco.

We are requiring an Intuit account to access any of Intuit’s current and future products. This account ensures an extra layer of security and protection. Using the Inuit account, you'll be able to edit and modify your information through a single credential for every Intuit product you choose to use. It also gives access to added features and benefits for payroll, payments, time tracking, and more.

Please know that your ideas and suggestions will help us stay in tune with what customers need, wants, and expect. To help improve your experience, I'd encourage sending feedback to our Product Development Team. Here's how:

1. Go to the Help menu.
2. Choose Send Feedback Online.
3. Click the Product Suggestion from the drop-down menu.
4. Follow the on-screen instructions in the QuickBooks Feedback window.
5. Enter your comments and suggestions, then click Send Feedback. 

Lastly, here's an article that you can check to learn how to use the Customer Account Management Portal to manage your products, contacts, billing, and user ID access: Change or update your Intuit account with CAMPs.

Fill me in if you have any other concerns or further questions. I'll be around to help.

Online user management is obviously a justification for Intuit to require an annual fee to use their desktop software after years of unsuccessfully trying to replace it with their QB Online product. Online user management is not only a hassle and potential logistical nightmare when users or email addresses change but, it's also introducing a potential security risk for customers who don't normally connect their accounting computer to the internet.