Is anyone else having problems with P&L Report crashing when selecting time periods in drop down (e.g. This Month)

Thanks for alerting us here on this forum, DaniDawg. I've come to provide steps to help resolve unusual behaviors when managing report data in your online account.

When running QuickBooks Online (QBO) within your regular browser, sometimes stored cache files can cause an interruption while using our features. To help you fix this, let's consider performing some troubleshooting steps to rule out the possibility of a webpage issue. 

I'd suggest opening your QBO account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N.
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.
• Safari: Command + Shift + N.

If you're able to successfully modify and run the report without having issues, you can go back to the regular browser and clear its cache or use a different supported browser to remove the temporary files.

Moreover, you can utilize this guide to help you save all the customizations made on your reports: Memorize reports in QuickBooks Online.

I'll make sure to get the help you need for any additional queries when managing and running financial reports. I'll be around anytime you require further assistance. Keep safe and have a good one!

This exact issue is occurring on all my clients' accounts (as I have an accountant account) as well as my own account. This issue is something that I have never experienced in the past and I was not required to open anything incognito previously to run a basic report. If this is a change made by Intuit, I suggest resolving the issue or rolling back to before the update until a proper solution can be developed in the future.

I just attempted the fix suggest by using an incognito browser and it does not resolve the issue. 

I appreciate you for trying to fix the problem using an incognito browser, Jennifer. Allow me to assist you further in successfully running the P&L Report.

At this point, I recommend reaching out to our QuickBooks support team for further assistance. They have the expertise and tools to help you troubleshoot and resolve the issue you're encountering. They can also gather more specific information about your situation and provide guidance.

Our support team is dedicated to ensuring that you have a smooth experience with QuickBooks Online. They will do their best to address your concerns and find a solution. To contact our QuickBooks support team, click the Help menu at the upper right and choose Contact Us. Then, enter your specific concern and click Let's Talk. Choose either Get a callback or Start a Chat. They will be more than happy to assist you further.

Additionally, you can check the following articles for further details on handling reports and other data in QuickBooks:

• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online
• Export reports, lists, and other data from QuickBooks Online

I appreciate your patience and apologize for any inconvenience this issue may have caused. If you have other questions regarding reports or any QuickBooks-related concerns, we're here to help. Keep safe.

Also having this error as described. 

Have cleared cache and cookies and problem persists. Problem only seems to be Chrome specific with Version 124.0.6367.78 (64-bit). 
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I have now fixed the problem and the site functions normally again. However, I did these things and I am not sure which one fixed it.

Step 1: Installed Firefox and transferred all the auth/cookie data during install.
QuickBooks Run Report works on Firefox without any stack overflow error. Error still persisted on Chrome. Tested in incognito Chrome and issue still resulted in stack overflow error/crash.

Step 2: Cleaned Auth Tokens with site data

F12 > Chrome Developer Tools > Application tab > Storage in left tree > Select the data items to clear, then click Clear site data.

Then right click on refresh and did "Empty Cache and Hard reload" for double measure.

typed in chrome://restart

QuickBooks now works with no stack overflow crash error.

No idea which of the above steps fixed it for me. Hope this helps!

I tried a Private Browser (Chrome) and it did not work.  I downloaded Brave Browser and it worked fine.  I need it to work with the latest Chrome Browser.  Please advise.  Thanks

I acknowledge the efforts you've put in to resolve the issue of selecting the period for the P&L report, @DaniDawg. Let me make it up to you by ensuring we investigate this matter further.

As the problem persists, I suggest contacting our Customer Support Team. They have the necessary tools to investigate the attachment link and provide other troubleshooting steps to resolve this. To reach them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Click here to learn more about personalizing a report that will display the data you need. If you wish to keep the customization settings of the report, check out this article. It includes instructions on how to set a reminder or group a statement: Memorize reports in QuickBooks Online.

Don’t hesitate to click the Reply button if you have other concerns when running a report in QuickBooks. I’m always ready to lend a helping hand. Enjoy the rest of the day.

I tried restarting the browser and it worked.