We recognize the significance of this send invoice functionality in your day-to-day tasks, Jabo.
Since the issue stems from connection or permission glitches between your QuickBooks Online (QBO) account and Gmail, I recommend reestablishing the integration to ensure seamless connection between the two platforms.
Here's how:
- Open the invoice in question.
- Click Review and Send.
- Select Remove Gmail from the From dropdown menu.
- Once done, re-add it to refresh the connection.
If you've already performed these troubleshooting steps and the issue persists, I recommend contacting our Live Support team for further assistance. They have specialized tools to investigate and resolve this issue more deeply.
Here's how to connect with them:
- Inside QBO, navigate to the Help menu.
- Select the Search option and type "contact support".
- Choose the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose a way to connect with us.
Please note that support availability varies depending on your QBO plan.
If you have any further questions or need assistance with other QuickBooks tasks, feel free to reply here or start a new post in the community forum.
