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LR-2020
Level 1

Is there a way to completely delete a trial company in qb pro plus, so I can start fresh?

 
1 Comment 1
Jen_D
Moderator

Is there a way to completely delete a trial company in qb pro plus, so I can start fresh?

Welcome to our forum and thanks for reaching out to us about this, @LR-2020,

 

To help you further with this I want to know the product that you're referring to? Are you using the Plus version for QuickBooks Online (QBO) or is it the QuickBooks Desktop Pro Plus subscription?

 

I just want to make sure we're on the same page here since your post is currently tagged for QuickBooks Online. Consider these options if you have QBO:

 

Option 1: If the company file is within 60 days old (90 for non-US accounts), you can still purge the whole file. Follow the steps below to delete your company data:

 

  1. Sign in to your QuickBooks Online account.
  2. Edit the URL on the address bar. remove everything after app/and enter purgecompany. For example: https://...qbo.intuit.com/app/purgecompany
  3. Click Yes to confirm the action.
  4. On the next page, select Wipe data.

 

Here's an article that contains all the information about the process: Delete your data and start over in QuickBooks Online.

 

Option 2: If it's active for 90 days or more, terminate your account directly on your QBO profile. Here's how:

  1. Sign in to your QuickBooks Online account.
  2. Click the Gear icon at the top right section of your Dashboard.
  3. Tap Account and Settings.
  4. Choose Billing & Subscription.
  5. In the Payroll section, click Cancel or Cancel trial.
  6. Hit Continue to cancel.
  7. Answer the short survey, and select Confirm cancel.

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription or trial.

 

Let me know if this is not the product you're looking for, so I can provide an accurate answer for you. Click the Reply button below for the additional information. Have a nice day!

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