cancel
Showing results for 
Search instead for 
Did you mean: 
Bookkeeper73
Level 1

License Ownership/Upgrading to 2019

Hello:

I took over a bookkeeping position and my current QB 2016 license is in the former employee's name. I'm now getting an "unrecoverable error" message (19659 17277) that is preventing me from using QB at all. And, in order to get support, I need to transfer the license to my name.

 

--How do I transfer the license name to mine (I've called Intuit twice, was told I'd receive a form on email but have received nothing)

--I'm upgrading to 2019 now that 2016 isn't supported, once I get my computer upgraded. If I do that, will QB Pro 2019 be under the same employee's name, since I'll be transferring the data over?

 

Thanks for any help anyone can offer.  Another thought: should I buy an additional license rather than try to do a name change?

Solved
Best answer March 22, 2019

Best Answers
Rustler
Level 15

License Ownership/Upgrading to 2019

It is really hard to get intuit to transfer ownership of a license

why bother?

 

buy 2019 in the company name or the owners name, install it using the custom install so it does not overwrite the old version, open it and load the company file and move on.

View solution in original post

8 Comments 8
Angelyn_T
QuickBooks Team

License Ownership/Upgrading to 2019

Hello there, @Bookkeeper73.

 

Thank you for adding a post here in the Community page. I'd be pleased to help share information so you'll be able to transfer the license to your name and upgrade QuickBooks to 2019.

 

If you want to transfer the license under your name, you may get in touch with our QuickBooks Desktop Support Team for the secure process. On the other hand, if you wish to upgrade your QuickBooks, you can purchase QBDT from the website or call our Support Team to create a new account and set of accounts.

 

For the support's contact information, you may check it here: Contact the QuickBooks Desktop Customer Support Team.

 

You may check this helpful article for more information about upgrading QuickBooks: Upgrade to a new QuickBooks Desktop version.

 

You're always free to add a comment below if you have any other QuickBooks concerns. I'll be glad to help you!

Bookkeeper73
Level 1

License Ownership/Upgrading to 2019

Thank you for the reply. But just a clarification: if I purchase 2019 Pro under my name, but need to bring in all the company info and data I was using in 2016 Pro under the other employee's name, will that be a problem?

 

Thank you!

BettyJaneB
QuickBooks Team

License Ownership/Upgrading to 2019

It's good to have you back @Bookkeeper73.

 

Allow me to provide some more information about the upgrade procedure of your QuickBooks Desktop as well as importing your data.

 

Upgrading and importing your data to the current version is definitely not a problem. Let me walk you through the process so you can get back on track.

 

First, you'll need to create a backup copy for your company file and save it on a drive. Once done, you can now purchase/upgrade your QuickBooks to the latest version. After that, you can now restore the backup copy of your company file on the computer. Doing this will import all your data from your previous QuickBooks version.

 

Also, here's an article about QuickBooks Desktop system requirements that you can read through for your reference: QuickBooks Desktop system requirements. 

 

For your additional reference, you can check out these articles about the QuickBooks installation process: 

If you need further assistance with this procedure, you may reach out to our Customer Care Team. They have the necessary tools like screen-sharing that will help you all throughout the steps.

 

This should get you moving today.

 

Keep me posted if there's anything else you need about this concern or if you have any other questions concerning QuickBooks. I'm always here to help. Have a great day!

Rustler
Level 15

License Ownership/Upgrading to 2019

It is really hard to get intuit to transfer ownership of a license

why bother?

 

buy 2019 in the company name or the owners name, install it using the custom install so it does not overwrite the old version, open it and load the company file and move on.

View solution in original post

BC11
Level 1

License Ownership/Upgrading to 2019

yes

 

JulieatMuk
Level 1

License Ownership/Upgrading to 2019

Hello Bookkeeper73, did you ever get a response to your question

 

"if I purchase 2019 Pro under my name, but need to bring in all the company info and data I was using in 2016 Pro under the other employee's name, will that be a problem?"

 

We are selling our company and going through the same type of issue, if we buy new version on the new company's name will it import old company file which is under a different company name.  Help appreciated. 

Rose-A
Moderator

License Ownership/Upgrading to 2019

I appreciate you following up on this thread, JulieatMuk.

 

All the information under the different company name will be imported if you restore the old company file. You have the option to overwrite the old company details and enter the new one.

 

You can purchase your new desktop version through this link: https://quickbooks.intuit.com/desktop/. After that, you can follow the steps below to download and install the program:

 

  1. From the Downloads & Updates page, select your product and version.
    z.PNG
  2. If you don't know what version you use, see Not sure what version you use? Select Download.
  3. See How to Install QuickBooks Desktop (for Windows) or check out this quick video.

 

Once done, you can restore your company files. To keep your account organized, check out this article: Manage your QuickBooks Desktop subscriptions and services. This will provide you more information on what other details you can find here regarding product-related concerns.

 

I need to make sure I've got you covered and I'll be right here for any follow-up QuickBooks concerns. Have a good one!

Fiat Lux - ASIA
Level 15

License Ownership/Upgrading to 2019

@JulieatMuk 

QBD license and company file(s) are not related to each other. You may purchase a one time license of QBD 2021 Pro to open your company file(s) normally.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us