Let's do some troubleshooting steps to resolve the issue about inactivating old customers in QuickBooks Online, Spytekbookkeeping.
We can log into your account through a private browsing window since can assist in determining whether the problem stems from your browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Furthermore, we can perform other suggested troubleshooting steps, such as clearing the cache and other supported browsers in resolving this case within your company.
However, if none of these fixes the issue, I suggest contacting our QuickBooks Support Team. They possess the tools to investigate the cause and will promptly submit a ticket to our engineering team to ensure they are alerted about the issue when necessary.
I'm also adding this article for additional help managing your customers list: Add and manage customers in QuickBooks Online.
I'm just a message away if you need further assistance managing your customer list within QuickBooks Online (QBO). I'm always happy to help you out again.
