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Join nowLet's do some troubleshooting steps to resolve the issue about inactivating old customers in QuickBooks Online, Spytekbookkeeping.
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Commenting to be another voice saying its ridiculous that you have to delete a project in order to inactivate a customer!! Please fix this! I already sent feedback through my account as well.
I am adding another voice to this. In QB desktop, it was no problem to make a project inactive. I can't go through and change all the existing project data to a new sub-customer once the project is done. That could be hundreds of entries. Plus, they usually span at least one tax season cutoff, and my tax preparer locks the books once everything is in, so I can't change what project or sub-customer an entry is with without entering the unlock code.
There has got to be a way for Intuit to change this.
I sent a feedback.
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