Multiple Intuit Accounts Created by Intuit

I'm not giving up on this issue, and I've got some troubleshooting to help you access the Receipt Management feature, @BB2020.

The first error message you've received might be because the file was read incorrectly on a Windows computer. Follow along below to fix it:

1. Close all the open programs on your computer and then restart.
2. Look for the QuickBooks Desktop icon and right-click. 
3. Choose Run as the Administrator. 
4. When done, attempt to access the Receipt Management feature again. 

For the second error, let's reset your Intuit log in settings. To do so, refer to these easy steps below:

1. Go to the Help tab and choose Reset Intuit ID Settings.
2. Type the word YES in the confirm field.
3. Hit OK.  
4. Once done, navigate to the Company menu.
5. Select My Company.
6. Click the Sign in button. 
7. Enter your Intuit credentials, then tap Sign In. 
8. Once finished, access the Receipt Management feature again. 

Then, since Community is a public forum and we don't want to endanger your security or privacy, I highly suggest reaching out to our QuickBooks Desktop support team again to further verify your multiple Intuit account. They use specific tools to pull up and check your account details. They can also share options for actions you need to take.

Let me walk you through the process:

1. Click the Help menu at the top, and then select QuickBooks Desktop Help. 
2. Hit Contact Us.
3. Enter a brief description of your issue, for example, Multiple Intuit account. 
4. Tap Let's talk. 
5. Choose Start a chat. 

Also, I've added this helpful article the help you to manage your QuickBooks Desktop using your Intuit account ID: Create or open a company file using your Intuit account ID. 

If you have further questions about using the Receipt Management feature in QuickBooks, please comment below. I'm always around here to provide another set of solutions to ensure your success. Have a good one. 

With either, it actually took resetting the Intuit Log-in.  There is a reference in that message to losing access to all Intuit account users and their associated roles.  What does that affect?

Hi @BB2020,

Thank you for your prompt reply. I'll answer this query for you about your Intuit account in QuickBooks Desktop (QBDT).

The Intuit reset ID feature stated by my peer @DivinaMercy_N above removes any and all Intuit account IDs saved on your QBDT. Right after the reset, you log in with your Intuit account ID you wish to use moving forward. 

Please know that here in the Community, we always have your back. Post a comment if you have other questions about this process, and I'll get back to you. 

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@BB2020 wrote:

Somehow over the years, Intuit has created three different accounts for me, using two different email addresses and the third, my primary email without the .com.

1. One email address ties back to my QBO wholesale account, but has another user (in another state with a last name in common but email is not remotely similar) as a primary contact, including his credit card info.  This was noted several years ago and efforts to correct or disassociate me from his account and me from mine have failed.
2. My primary email address will also tie me back to my QBO wholesale accounts and QB payments accounts for 4 clients, but not one major client for whom we provide CFO Services.
3. The third account - my primary email without the .com indicates all my enterprise products dating back to 2015.  The problem that arose in July of 2020 was a company's (who is the client of another CPA in another state) enhance payroll subscription became associated with my account.  The subscriber could not renew their payroll subscription and the other CPA contacted me.  We worked with payroll support, escalating up to "management" and after two weeks and multiple hours of admin time spent by the other CPA and me, we were assured the problem was solved (including #1).

We installed the 2021 version of Enterprise on 12/18 for 13 companies we manage or are fractional CFO's for.  One intent was to implement the new Receipt Management feature.  We can only access Receipt Management for 6 of the 13 companies, all using the same instance of QB Enterprise.  There are two different messages received when attempting to access -- 1) "You do not have the access to perform this action.  To complete this request for access from your Primary Admin. or 2) "We're unable to complete your request at this moment.  Seems your Intuit account is not associated with this company file."  The irony of the whole issue is one of the 7 we can't access is my company.

 

After two attempts to speak with support being routed to the Philippines (didn't think that was supposed to happen to accounts at our level) who were clueless about what I was describing, we were routed to an Enterprise agent who worked diligently with me for almost two hours with no results.  She promised she'd get back to me that day, even asking how long I would be available.  No email.  No phone call.  Nothing.

 

I'm guessing a part of the problem is the three accounts that were created by Intuit that nobody seems to be able to fix.  The second part of the problem is the Company File that was to be the first to implement Receipt Management isn't associated with me, nor any of the email addresses associated with that company (my firm manages those email addresses for the client).

 

Any contact info for someone at Intuit that gives a  d**n?

 

Anyone else experienced a similar problem?  And how did you solve it?

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May be this might help : https://quickbooks.intuit.com/learn-support/en-us/account-management/multiple-intuit-accounts-create.../KrogerFeed

Thank you for your answer here.  I've been researching for hours trying to find a solution to my problem.  I am using Quickbooks 22 Desktop Enterprise.  My Quickbooks kept crashing and closing immediately as soon as I clicked on Receipt Management or Upload and Review Bills.  I came across another user who found a correlation between multiple Intuit accounts and issues with crashes.  That user was still waiting on support to help him and posted that he has since started using a new receipt management program.  Well, I want to utilize what we already paid for.  Then I came across this post.  Unfortunately the steps you list aren't exact anymore in the newest version of desktop, however, your advice is still accurate.  The reset user ID option is not available in the Quickbooks user interface.  I logged into my Intuit account through the Quickbooks web interface and from there I changed my user ID to a random user ID and then logged out.  With not much hope due to the many, many crashes preceding this, I then clicked on Receipt Management and, voila, I am in!  So, 2 years later, thank you!!!!