My funds will not transfer

The time it takes for your funds to transfer depends on the deposit speed you've set up, MonkeyMan.

For payments being processed, funds from your initial payment will be deposited within 5 business days as we set up your merchant account. Credit card payments, on the other hand, are transferred within 2 business days. 

Additionally, the standard deposits are processed every day except Sundays, Thanksgiving Day, and Christmas Day. Instant deposits, however, are processed every day of the year without exception.

To check your deposit speed, please refer to the steps provided below:

1. Navigate to the Gear icon in the upper right side of your screen, then select Account and Settings.
2. Go the Payments tab
3. Review the Deposit speed section.

If your funds remain on hold beyond the usual processing time, please check both your inbox and spam folders for any messages from our Merchant Service regarding your payment. If you still haven't received any notification from us, consider updating your email settings and following the on-screen instructions provided. 

In the meantime, you can track your transaction in the Merchant Service Center to check the status of your funds.

Here's how:

1. Log in to your Merchant Services account.
2. Click on Activity & Reports, then select Deposits.
3. Use the date fields to filter the data.
4. Review the Method column to check the status of your transactions.

I'll also share this article to learn more about the commonly asked questions regarding how QuickBooks Payments deposits work in QBO: FAQs.

Feel free to reply to this post if you need further assistance.

• If you initiated the wire transfer - reach out to the sending bank
• If your customer sent you the wire transfer - reach out to your customer. They'll need to speak to their bank.