My subscription is up to date but. I can't do anything and get the following message: Subscription period has ended or canceled or there was a billing problem. Help?

Let's get this sorted out so you can get back to working order, @rebecca-paradorw.

The error you've received may have been caused by the data issues of your browser. There are times that the browser stores frequently accessed data, thus causing QuickBooks Online (QBO) to act weirdly. Let's try logging in to your QBO account using a private browser. Press this shortcut key on your keyboard to open a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

Please know that I'm just a reply away if you need any further assistance entering transactions in QBO. Have a good one.

hi Mark,

Thanks for your quick reply.  However, I am having the same exact issue in a Chrome incognito / private browser.  I also have the same issue when I try it in Safari.  I have cleared all caches.  I'm at a loss as to what browser I'm supposed to be using?  What are my browser options that will make this program actually work? 

Thanks,

Rebecca 

I wish I could make it better, @rebecca-paradorw.

Let me first thank you for sharing the results after following the suggestion shared by my colleague above. Let's continue our troubleshooting steps using the other browser that gives you the best browsing experience in QuickBooks Online.

That said, here's the link allows you access the said browser and its version, making sure to use both normal and private browsing method: What computer and browser you need for the best QuickBooks experience?

On top of that. I've also included this reference helpful with the articles in case you need the steps with tasks related to your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.

You can always leave a comment below if you have follow-up questions with this or start a new thread if you have any other questions. I'll be here to lend a hand. Stay safe!

Thanks for the reply JonpriL.  I read both the articles you linked.  I'm using a brand new MacBook and using Chrome so there shouldn't be any issues at all according to those articles.  Further, I've spent multiple hours already in online chat and phone support with Quickbooks customer service and everyone has confirmed that there is no issue with my subscription or payment information on the QB end.  So why can't I l do my payroll using the QB payroll program?  That's what I'm paying to do and it's not functioning in the most basic way!  Please help, my employees are expecting to be paid today.

Thank you for giving us a detailed response, rebecca-paradorw.

I understand how important it is to pay your employees on time.

We currently have the same reported issues with the other versions of QuickBooks. Since this is also happening on your QuickBooks Online account, I suggest contacting our support team. This way, it can also be reported and you can receive updates about the issue.

To reach our support team:

1. Go to Help at the top.
2. Click on Contact Us button.
3. Enter a brief description of the issue.
4. Select Let's talk.
5. Choose a way to connect:

• Chat - chat with them.
• Callback - get a priority call back.

It will also provide you details for the availability for each option.

Once you can access your payroll, you can check out this article for more information on how to pay your employees: Process or run payroll

Thank for your patience. Please don't hesitate to click the reply button for follow-up questions about payroll. I'll be in touch. Have a great weekend!

I am having the same

issue. I did all the troubleshooting and quickbooks support says I have an inactive status with google. I spoke with google and have confirmation that payment is current 6/20/21 and no issues on their end. 

strange thing is it says my subscription is suspended 7/20/2021 and this started 6/24/21. I am out and no one from quickbook support has been able to fix it and now 3 emails have gone unanswered. 

I appreciate you for performing some troubleshooting steps and for verifying with Google, Russ.

I can share with you some insights on how to isolate this issue and get you back to running your business. I'd propose logging out and logging back to your QuickBooks Online (QBO) account to refresh the system.

If the issue remains, I suggest contacting our Support team again. I understand you've already contacted them, however, it would be best to reach out to them again. They have the tools to look into your account securely and investigate the reason why your account is suspended. And if needed be, they can escalate it for you.

To reach out to them, you can follow the steps shared by my colleague Archie_B above. Also, ensure to check their Support hours to know when agents are available.

When everything is all set, you'll want to check these resources for reference. These walks you through the details on how to manage your QBO account and your subscription seamlessly:
 

• Manage billing, payment, and subscription info in QuickBooks Online
• Video tutorials for QuickBooks Online

Leave a reply below if you have other follow-up questions with your QBO subscription. I'll be more than happy to help you out.