Hello, anonymous6.

Congratulations on getting a gift from the examination! I'm sure you're excited to receive it, and I'm here to point you to the right direction on how to get it. I'll also help you with the profile publishing. 

About your profile, I would recommend reviewing your information in your account and ensure it is correct. Make sure it matches with the details on what you've given when you're about to publish your profile.

Here's how: 

1. In QuickBooks Online Accountant, click the Profile icon right next to the Gear button. 
2. Review on each section, then click the Edit ✎ button to update your details
3. Once done, click Save.

Regarding the gift, I would recommend contacting our ProAdvisor support agents.

They can check your examination gift and ensure it is mailed to you. Go to this link and use the phone number on Step 1: https://accountants.intuit.com/accounting/lp/proadvisor/welcome.jsp.

Our support agents can also check your profile details if you're still having issues publishing it. 

Ready to add your first client in your practice after publishing your profile and getting the gift? You can check this article for the steps and details: Add clients to QuickBooks Online Accountant.

I'm always here to support you and your clients. Don't forget to visit the Community space if you need more help with your profile or managing your companies. 

@jamespaul 

Thank you for the information. I am unable to edit my company's mailing address of my Profile in order to be approved to be added to Find-A-ProAdvisor Directory Listing. Please advise.

Kind regards,

Anonymous6

Good work for trying the steps provided by my colleague, Anonymous6. Let me route you to the right department.

I suggest reaching out to our Proadvisor support so an agent can help you with editing your company's information. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Accountant.
3. Click Need to contact Intuit Accountant Support?.
4. Select either Get Phone Number or Start a Message.

Feel free to visit the Community if you have other concerns. We'll be around to assist you. Take care!

Hello Mike,

I've tried to verify my account twice now by sending in a pic of my driver's license, but I keep getting an email back saying no proof was attached (but it was).  What now?

We appreciate your effort in actively working to publish your Pro Advisor profile in QuickBooks Online, @DianaDataMate.

To begin, please know that we take the protection of customer information seriously. We encrypt all identification information when it's stored in our systems and our servers are safeguarded with security. It's concerning that despite trying different approaches and verifying your account twice, you continue to receive emails stating that no proof was attached, even after sending a picture of your driver's license.

That being said, we recommend directly contacting our support team to address this issue. Our support team will use their tools to diagnose and resolve the issue. They will work diligently to identify the underlying cause and provide you with an effective solution. Here's how:

1. Sign in to your QBO account and select Help (?) at the top right.
2. Select or type Contact Us.
3. Write down your concern, then click Let's talk.
4. Choose a way to connect with us (phone or chat).

You can also check this article for more details and be sure to review their support hours to know when agents are available.

Moreover, you can check these articles to help you get answers and guidance, you can also add clients to your firm in QuickBooks ProAdvisor Program:

• Frequently Asked Questions about ProAdvisor Certification.
• Confirm your ProAdvisor profile.

You can always get back to us if you have other concerns or questions about managing your profile in QuickBooks. We'll make sure to respond as soon as we can. Keep safe always!