Password Reset Email

Hi there, @Lena1.

Thanks for sharing all the steps you’ve taken to reset your QuickBooks password. I’m here to make sure you’re able to receive an email notification with the steps you need to perform the process. 

First, make sure they’re not missing by checking your spam/junk folders. Emails such as this will usually take 1-2 minutes before you receive it. 

Second, send a message to do-not-reply@intuit.com to trigger the domain to recognize @intuit as a trusted site. Then, try resetting your password again.

If you have not received it after 10 minutes, add our Intuit Services address to prevent missed emails. Check out this article for more information: How to make sure you receive important email messages from Intuit. 

Once done, you should now be able to receive the email with the steps needed to reset your QuickBooks password. 

Please let me know if this does the trick. I’m only a post away if you have any follow-up questions. I’ll be on a look out for your response. 

i have tried several times not happy

nothing is working 

please help

That isn't the experience I want you to have, jpcoffey64.

I can route you to our Customer Care Support team. They have more tools to verify why it isn't working and can troubleshoot it for you.

Here's how to contact them: 

1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
2. In the Have a Question window, scroll down to choose the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Press the Search button to display the Get Phone Number or Start a Message button.

You can also check this article that provides answers to password reset: Reset your password for QuickBooks Desktop.

Please get back to this post if there's anything else I can do to help.

@jpcoffey64 

Contact Support and ask Data Service to reset your password. Otherwise you have to purchase a 3rd party password removal service.