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chaneynow
Level 2

Payroll records by class are not showing up in Profit and Loss Report by class. There are several months missing starting in Feb. 2020.

 
3 Comments
AileneA
QuickBooks Team

Payroll records by class are not showing up in Profit and Loss Report by class. There are several months missing starting in Feb. 2020.

Hi there, @chaneynow.

 

It's important you're able to see the transactions on the Profit and Loss Report. I'll be happy to steer you in the right direction with this. 

 

There's a possibility that the set up of report period is changed. I'd be glad to help you to back your Profit and Loss up and running. 

 

Here's how:

 

  1. Go to the Reports tab located on the left side.
  2. Type Profit and Loss by Class in the search box, then enter.
  3. Modify the Report period date.
  4. Hit Run Report.

 

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For additional guidance about customizing,  please check out this article: Customize report

 

To learn more about exporting, you may use this article for your future reference: Export your reports to Excel from QuickBooks Online.

 

However, If you still not be able to view the other transactions. I recommend contacting our support team using this link for further assistance. One of our agents will be happy to take a look at your account, share your screen, and give you the support you need. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:    

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.   

 

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Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.      

 

In the meantime, you can check out this article to learn more about missing transaction from Profit and Loss report: Why are my income and expense transactions missing from my Profit and Loss report?  

 

Please don't hesitate to reach back out to us if there's anything else you need. We're always here to help. Have a good one!

chaneynow
Level 2

Payroll records by class are not showing up in Profit and Loss Report by class. There are several months missing starting in Feb. 2020.

AileneA,

 

Thanks for the reply.  The problem is the Profit and Loss By Class report reveals Payroll dollars (Taxes and Wages) that are Not Specified.  There is a column on the report titled Not Specified that shows payroll that did not get designated a class.  Here is the interesting thing:  I have made no changes to reports or payroll but the class designations for payroll stopped after Feb. 7th then began again May 15th.  So I am missing all payroll data sorted by class from Feb. 7th - May 15th.  If I individually select payroll items in the Not Specified column, there is no way to designate a class on those records.  I also should add that under Payroll Settings (Accounting preferences) all of my employees have a class associated in the Class Tacking section so that has never changed.

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JasroV
QuickBooks Team

Payroll records by class are not showing up in Profit and Loss Report by class. There are several months missing starting in Feb. 2020.

Thanks for the clarification and additional details, @chaneynow.

 

The amounts under the Not Specified column are the amounts that aren't assigned to the filer you've selected when customizing the report. Since you've mentioned you have your employees associated with class tracking, I suggest checking your audit log and check if someone removed it. Let me guide you how.

 

In your QuickBooks Online (QBO) account:

  1. Go to the Gear icon.
  2. Select Audit Log.
  3. Click Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  5. Then simply click Apply.

Here's an article you can read to for more details about the audit log: Use the audit log in QuickBooks Online.

 

Nonetheless, if there are no changes made. I recommend contacting our Support Team to look into your account securely and investigate why your payroll data from Feb. 7th to May 15th is missing in the report.

 

To reach them, you can refer to the steps shared by my colleague AileneA above.

 

Additionally, do check these great resources for future reference. There, you can read some of our great articles that can guide you to learn more about managing your reports and payroll.

Let me know if there's anything else you need help with. I'm more than happy to assist you. Keep safe and take care.

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