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DWilloughby
Level 1

Phone number keeps reverting back

I set up my account with my personal phone number and then later wanted to change it to my new business number. I went into my account settings and changed the number, but within a few weeks it automatically switched back to my original personal number. I called customer support multiple times regarding this, they showed me how to change it in my Intuit account, but it still continues to switch back to my original number. Is there a way to completely remove my original number from my Intuit and Quickbooks accounts? Every time it switches back my personal number is being sent on invoices and estimates to customers.

1 Comment 1
JamaicaA
QuickBooks Team

Phone number keeps reverting back

Changing the phone number associated with your QuickBooks Online (QBO) account is a breeze, and I'm here to show you how, @DWilloughby

 

You can make changes to your accounts from the Intuit Account Manager page. To get there is easy, you can either log into your QBO account or sign in to the account manager directly.

 

Please note that your QuickBooks account is connected to all of your Intuit products. Any changes you make apply to all of your Intuit products.

 

Whenever you're ready, here's how to log into the account manager while using QBO:

 

  1. Sign in to QuickBooks Online.
  2. Go to your Profile icon next to the Gear icon.
  3. Select Manage your Intuit Account. This opens the Intuit Account Manager. Update Phone Number.PNG
  4. Go to the Sign-in & security menu.
  5. Select the Phone section. Update Phone number1.PNG
  6. Click the Change link beside your old phone number. Update Phone Number2.PNG
  7. Make your changes. Follow the on-screen instructions to complete the process
  8. When you're done, select Save.

 

To sign in to the account manager directly, visit the Intuit Account Manager Sign-in page using your QuickBooks sign-in info. Then, follow the last five steps above to complete the process.

 

Also, in case you need to change the phone number that appears on your sales forms in QBO, you can visit the Company menu in the Account and Settings page. You can check out this article for the complete details: Change your business name, contact info, or EIN in QuickBooks Online.

 

Let me know if you have other concerns about updating your business info in QBO. You can drop a comment below, and I'll gladly help. Take care and stay safe always. 

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