Hi,
I have twice requested ti be the primary admin for my companies QB Desktop account. I submitted all the information that was necessary and still have not been approved.
Ultimately I’m just trying to pay for our QB subscription for this year but it is becoming a real hassle. Our credit card expired but I can’t update in QB until I’m approved as the primary admin. Any help on how to make a one time payment or expedite this would be appreciated.
Solved! Go to Solution.
You can install the trial version of QB Desktop 2024 Enterprise
If you can open your file on it, you may consider purchasing a new license of QB Desktop 2024 Pro Plus or Premier Plus later.
Why don't you consider to purchase a new license instead as the last resort?
If I do that will I still have access to all of the data in our current quickbooks desktop?
I know it's significant to have the primary admin access to your company account and pay your QuickBooks subscription on time, @AK1066. Let me share some information about this matter.
Since you already submitted a Primary Admin request and are still not approved, I recommend checking your email and looking for the mail sent by Intuit. It will contain the necessary information about your request. Also, you can reach our customer support to help you with this. You can follow the steps below on how to contact our team:
On the other hand, paying the subscription requires Primary Admin access. Thus, there's no other option to process the subscription payments. With this, it's best to review your request with our support team so you can set yourself as the Primary Admin and pay your subscriptions.
Additionally, once you're the primary admin, you can check your QuickBooks Desktop subscriptions and services and manage them with the Customer Account Maintenance Portal (CAMPs).
Let us know if you have other questions about primary admin requests and subscription payments. We'll be here to help and guide you through the process so you can run your business smoothly with QuickBooks. Have a great day!
Yes. You only need to purchase a 3rd party service to reset the Admin password of your company file(s).
You can install the trial version to make sure before purchasing a new license.
Which QB Desktop year version are you using now?
2021
You can install the trial version of QB Desktop 2024 Enterprise
If you can open your file on it, you may consider purchasing a new license of QB Desktop 2024 Pro Plus or Premier Plus later.
Make it easy for customers to pay you, and manage it all in QuickBooks.
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