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A
AK1066
January 3, 2024
Solved

Primary Admin Request

  • January 3, 2024
  • 2 replies
  • 3 views

Hi,

 

I have twice requested ti be the primary admin for my companies QB Desktop account.  I submitted all the information that was necessary and still have not been approved.

 

Ultimately I’m just trying to pay for our QB subscription for this year but it is becoming a real hassle.  Our credit card expired but I can’t update in QB until I’m approved as the primary admin.  Any help on how to make a one time payment or expedite this would be appreciated.

Best answer by 4Gal

2021


You can install the trial version of QB Desktop 2024 Enterprise

https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/download-trial-quickbooks-desktop-enterprise/L04IY8YVk_US_en_US?uid=lqxubn6y

 

If you can open your file on it, you may consider purchasing a new license of QB Desktop 2024 Pro Plus or Premier Plus later.

2 replies

4
4Gal
Level 5
January 3, 2024

Why don't you consider to purchase a new license instead as the last resort?

A
AK1066Author
January 3, 2024

If I do that will I still have access to all of the data in our current quickbooks desktop?

4
4Gal
Level 5
January 3, 2024

@AK1066 

Yes. You only need to purchase a 3rd party service to reset the Admin password of your company file(s).

You can install the trial version to make sure before purchasing a new license.

Which QB Desktop year version are you using now?

M
Moanatci
January 6, 2026
I need to resubscribe to my QuickBooks Online account, but I’m unable to complete the process because my current account indicates that I do not have access to the subscription.
 
The primary admin email I used is no longer accessible, which is preventing me from managing the subscription. I understand that changing the master admin is necessary to resubscribe. I have already submitted a request to change the admin, but unfortunately, it has been declined several times. the subscription is almost expired, and I am unable to make any updates in our account.
 
This situation is quite frustrating, and I need to resubscribe immediately. Could you please advise the best solution to resolve this issue as quickly as possible?
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