Primary Admin role

Intuit will support QB Desktop 2024 until May 2027 as long as you pay the renewal fee. You will need to contact the new owner of the company so you can transfer Primary Contact access.

Otherwise you may have 2 options:

1. Purchase another QB Desktop 2024 Pro Plus license to access your company file.

2. If you don't need to use any add-ons, switch to old QB Desktop with a non subscription license.

You can access the Customer Account Management Portal (CAMPs) to update your email address, Nancy2235. Let me break down the steps.

The Customer Account Management Portal (CAMPs) is a page where you can manage your subscriptions, login information, emails, and other details related to your Intuit account. To change your email address, here's what you'll need to do:

1. Go to https://camps.intuit.com/.
2. Enter your Email/User ID and click Continue.
3. Sign in with your Intuit Account info.
4. In Manage your QuickBooks, select the product or service you would like to manage.
5. Choose the dropdown beside the company name.
6. Select Edit Login, then go to the Profile tab.
7. Click Edit in the Email address field.
8. Enter your new email address in the Email address and Confirm email address fields.
9. Enter your user ID password in the Password field.
10. Choose Save.

After this, an email verification will be sent out to your new email address. Please check your email inbox and open the verification email by clicking on Verify my email. Once you see the prompt Email address verified, select Continue to complete the email change.

For more details on updating your email address, check out this article: Update the email address you use for QuickBooks Desktop.

However, if you're unable to update your information through CAMPs, I recommend contacting our Customer Live Support Team. They have the tools to access your account in a secure environment and can conduct a screen-sharing session to help you update your email address.

To connect with them, simply go to the Help menu at the top of your QuickBooks Desktop account. Select QuickBooks Desktop Help/Contact Us and type in your question, keyword, or topic.

In case you need to troubleshoot user login issues and manage restrictions in the future, you can visit this article for guidance: QuickBooks Desktop users and restrictions.

Additionally, please note that the version of QuickBooks Desktop that will be discontinued on May 31, 2025, is QuickBooks Desktop 2022. The version you have is QuickBooks Desktop Pro 2024.

If you would like to know more about the QuickBooks Desktop 2022 service discontinuation, get back to us. And we will respond to your questions accordingly.

Thanks, MirriamM, but I'm locked out of my Desktop account and I cannot access the Help/Contact Us thread that you suggested. 

Is there another way to contact support?

You can try to contact Support via chat, but I believe they will only offer you to switch to QB Online. They will not help you if you ask about QB Desktop since you are not the Primary Contact.

https://quickbooks.intuit.com/learn-support/help/en-us/contact-us

Otherwise, you should contact @Fiat Lux - ASIA if you prefer to keep using QB Desktop 2024 Pro Plus or switching to old QB Desktop with a non subscription license.

Let me route you in the right direction for help, Nancy.

Before anything else, the steps provided by my colleague MirramM above can help you modify and update your email address so you can enable access to your account.

With this, it's recommended to follow the information given to allow QuickBooks to send verification notices to confirm your email change. I'll include this reference for detailed guidance: Update the email address you use for QuickBooks Desktop.

However, if the issue persists, you can visit this link as another way to contact our Live Expert Team:

1. Visit this website: Contact Us.
2. From the Which product is your question about? option, choose QuickBooks Desktop.
3. Select Pro or Premier under the Which edition dropdown.
4. Then, enter your detailed query and click Continue.

Moreover, if you need assistance in keeping your account secure and managing your subscriptions, check out these references:

• Manage your QuickBooks Desktop subscriptions and services.
• Change or update the Primary Contact on your QuickBooks Account.

Managing your account is essential for staying on track with your tasks, Nancy. If you need any further assistance, I'm always here to help you.