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Level 1

primary contact

I have used Quickbooks for 20 years.  All I want to do is update my credit card to purchase next year's payroll subscription.  I have applied to be primary contact and uploaded my photo id and articles of incorporation, and recd confirmation that it would take 3 days.  It has been 9 days and no response.  I have tried many times to talk to a person, but have been constantly steered to an automated line that leads nowhere.


Has anyone had a similar experience?


By the way, I actually could do payroll by hand - it's

1 Comment 1

primary contact

Thanks for using QuickBooks for your business, hunter1947.


I can see the urgency of getting this resolved. Due to the pandemic, we're experiencing these days there may be delays for our Support Team to contact customers.


As much as I would like to help you out with this, the Community is a peer to peer forum in which I'm unable to request the sensitive information required to verify your account. Since we truly value the security of your business, I recommend contacting our Technical Support Team again. They can provide information about the status of your request.


Here's how to reach them:

  1. Go to the Help menu at the top.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
  5. Hit Let's talk.
  6. Choose a way to connect.

Ensure to review their support hours so, you'll know when agents are available.


If there's anything else I can help you with, please let me know. I'm just right here and willing to assist you. Have a nice day.

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