primary contact

hunter1947 · ‎November 19, 2020

I have used Quickbooks for 20 years. All I want to do is update my credit card to purchase next year's payroll subscription. I have applied to be primary contact and uploaded my photo id and articles of incorporation, and recd confirmation that it would take 3 days. It has been 9 days and no response. I have tried many times to talk to a person, but have been constantly steered to an automated line that leads nowhere.

Has anyone had a similar experience?

By the way, I actually could do payroll by hand - it's

MirriamM · ‎November 19, 2020

Thanks for using QuickBooks for your business, hunter1947.

I can see the urgency of getting this resolved. Due to the pandemic, we're experiencing these days there may be delays for our Support Team to contact customers.

As much as I would like to help you out with this, the Community is a peer to peer forum in which I'm unable to request the sensitive information required to verify your account. Since we truly value the security of your business, I recommend contacting our Technical Support Team again. They can provide information about the status of your request.

Here's how to reach them:

Go to the Help menu at the top.
Select QuickBooks Desktop Help.
Click Contact Us.
Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
Hit Let's talk.
Choose a way to connect.

Ensure to review their support hours so, you'll know when agents are available.

If there's anything else I can help you with, please let me know. I'm just right here and willing to assist you. Have a nice day.

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