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Level 1

Print Report in QBO gives me a blank page. What is wrong?

 
3 Comments
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QuickBooks Team

Print Report in QBO gives me a blank page. What is wrong?

Welcome to the Community, @Flashback69.

 

Let's do some troubleshooting to isolate the issue and to see if it's browser-related.

 

The best way to handle this type of behavior is to clear the cache and cookies of the browser you're using for QuickBooks Online. These files can become outdated, causing issues like blank pages being printed when you try to print a report. Here's a link to help you with the process: Clear Web Browser History

 

Let me know how this goes for you! I'll be on standby waiting for your response. Talk to you soon.

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Level 1

Print Report in QBO gives me a blank page. What is wrong?

Sorry but that didn't work but it made me realize I was using the QBOA App.  When I logged in using the website I didn't have that problem.  Still need to know why the App doesn't work.  Thank you for your help.

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Moderator

Print Report in QBO gives me a blank page. What is wrong?

Hello again, @Flashback69. Thanks for keeping us updated. 

 

When QuickBooks Online app is encountering performance issues, it can be resolved by resetting the app data to clear the cache and refresh it into its default state.
 

To do this task, here's what you'll need to do:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If the issue persists, I'd suggest uninstalling and reinstalling the QuickBooks app to get this fixed. You can check this article for more guidance: QuickBooks App for Windows and Mac: General support.

 

If you have any other questions about printing reports, you're always welcome to come back again by commenting below. I'm here for you. Take care. 

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