Quickbooks is continuing to send confidential business summary emails to a former employee, even though her email has been removed from user settings.
She used this email address when we got initial quotes from QB Sales to set up QBO for my business years ago, but we have since removed her as a user across QBO and Merchant Services. She still receives emails every month (subject line is: "Your QuickBooks Invoicing Statement for December is ready!") that say "Here's How You're Doing" and give a detailed snapshot of our invoices and expenses, who owes us payments, etc.
I have contacted Quickbooks phone support for help with this issue 4 times over the past year, and no one has resolved it. My latest support case # is 1575962313; supervisors were supposed to contact me by phone and email over a week ago. QBO phone support agents say that they have "removed her email address" and that her email is not listed in any of our settings. Obviously, they are overlooking a setting that needs to be corrected so that these emails stop. Our former employee still forwards me these emails she receives from QB every month.
The fact that QB is sending our confidential business information to an unauthorized email recipient that is not an officer of our company is completely unacceptable-- even illegal. I am turning to the QBO online support community in hopes someone can help finally get this resolved. Thank you.
