QB Online account subscription issues

koberlin1 · ‎November 20, 2022

I downgraded my QB Online plan from Essentials ($55/mo) to Plus ($30/mo) a few weeks back, received the confirmation that the plan had been successfully changed (I have a screenshot), that I would be credited for the current pay period (since I made the change in the middle of it), and would start getting billed the new plan rate on 11/19. However I was just charged the Essentials plan rate again on 11/19.

It is difficult to contact QB on this specific issue, at least I was unable to find a way, it kept looping me back to the community which was not helpful. I need to talk with someone in the Account Subscription department. Anyone know how I can do that?

Side note, ironically I started paying about the same amount for the Essentials Plan ($35/mo) when I signed up in 2018 as I will eventually be paying now for the downgraded Plus plan. Plan prices have almost doubled in 4 years. Sign of the times I guess!

Rose-A · ‎November 20, 2022

Let me help you sort things out, koberlin1.

Since the Community is a peer-to-peer forum, I have limited access to the tools needed to check your account. I'd recommend contacting our QuickBooks Online Support to ensure that this issue is properly taken care of.

Agents have complete access to your account in a secure environment. They also have the necessary tools to view a detailed version of the bill and review the charge.

For security reasons, all account-related inquiries must be directed to our phone support. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

To ensure that you're using the new plan, we can follow the steps below to check your new subscription:

On your QuickBooks Online dashboard, click the Gear icon.
Choose the Account and settings.
Select the Billing & Subscription tab. From there, you can see the version of QuickBooks you're using.

I recommend visiting this article: Account management. This section contains links to information about managing your QuickBooks Online subscription, income, expenses, inventory, and running reports.

Ping me in if you have additional questions about QuickBooks subscriptions, koberlin1. I'm only a few mouse clicks away. Have a wonderful day!

View solution in original post

Rose-A · ‎November 20, 2022

Let me help you sort things out, koberlin1.

Since the Community is a peer-to-peer forum, I have limited access to the tools needed to check your account. I'd recommend contacting our QuickBooks Online Support to ensure that this issue is properly taken care of.

Agents have complete access to your account in a secure environment. They also have the necessary tools to view a detailed version of the bill and review the charge.

For security reasons, all account-related inquiries must be directed to our phone support. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

To ensure that you're using the new plan, we can follow the steps below to check your new subscription:

On your QuickBooks Online dashboard, click the Gear icon.
Choose the Account and settings.
Select the Billing & Subscription tab. From there, you can see the version of QuickBooks you're using.

I recommend visiting this article: Account management. This section contains links to information about managing your QuickBooks Online subscription, income, expenses, inventory, and running reports.

Ping me in if you have additional questions about QuickBooks subscriptions, koberlin1. I'm only a few mouse clicks away. Have a wonderful day!

Fiat Lux - ASIA · ‎November 20, 2022

Do you mean QBO Essentials to QBO Simple Start? QBO Plus is $85. Login to your account as the Primary Admin and navigate to the Billing and Subscription menu. Make sure it has changed to QBO Simple Start $30. As an additional option, sign up for a free Melio account for free to manage and pay your bills for free. Keep in mind, you can only able to sync it with QBO Essentials or a higher plan.

https://affiliates.meliopayments.com/quickbooks

koberlin1 · ‎November 21, 2022

Correct, my bad, downgraded from Essentials ($55/mo) to Simple Start ($30/mo). I did go through the procedure you outlined for some reason it did not take and I was charged for the Essentials plan. Will follow the extremely complex procedure the representative outlined above. Is there not just a telephone number I can call omg?

koberlin1 · ‎November 21, 2022

Figured it out. After re-reading Rose A's directions I realized it was very straightforward. Simply login to my Quickbooks online account, tap the "?" at the top, and choose "Contact Us". I chose the Callback feature and was on the phone with a helpful representative within minutes. AND she (Cori) solved my issue....Apparently I did not confirm my plan change at the end of the process. She did it over the phone with me and refunded me the last charge for my old plan. Thanks!

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