Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

QB Online Admin Lock Out

QB Login Error.jpg Any one else familiar with the above QB Online login issue. I am the Master Admin on this account and I have spent 2 days with QB support trying to resolve. They seem to get me back in eventually and then its like something happens overnight on their server and the next day I try to login, I am locked out again. If you have aver experienced, please let me know what they did to resolve permanently. Thanks!

 

Bryant

1 Comment
Moderator

QB Online Admin Lock Out

Hi there, @BFK.

 

Thank you for taking the time to post in the Community. Let me share some updates about the issue you're having when logging in to your QuickBooks account.

 

Our Product Engineers received similar reports from other users experiencing the same behavior when accessing QuickBooks Online. At this moment, we aren't able to give a specific timeframe for the fix.
 
Rest assured, cases like this are taken with urgency and high regard. I recommend contacting our QuickBooks Online Support Team again so they can add you to our list of affected users. This way, you can receive live email updates about this issue.

 

Here's how you can contact them:

 

  1. Go to the Help icon at the top.
  2. Click the Contact Us link.
  3. This will open another window where you can enter the issue/topic.
  4. Once done, click on the Let’s talk button to view the support information.
  5. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

If you need tips and related articles in managing your account, you can check out our QuickBooks Community help website

 

Drop me a comment below if there's anything else I can help you. Take care.

Need to get in touch?

Contact us