Please help! I have a Quickbooks Accountant Intuit account with one client file (my own). I am working on a MacBook Pro with OS Catalina v10.15.7. When I open the QBO App on my laptop it shows my "client list" but when I click on (my own) client it looks like a new empty client. Where is all my historical data? I set it up in Feb of 2020 and was fully reconciled through Nov 2020. I can log into my Intuit account in any browser (I've been using Brave with no problems for years, also tried Safari) just fine and see my products - Quickbooks Online and Mint. (I switched from trying Mint to the actual QBO Accountant in Feb of 2020.) But on the browser, when I try to go to QBO a box opens and notifying me that when I click "continue" I will have agreed to the Terms of Service, etc. When I click "Continue" a new window opens and the page starts trying to load but just spins and spins repeatedly trying to load, with no success, not even the blank client I'm seeing in the desktop QBO App. This is happening in any browser.
I can log in to my account on the Mobile app on my iPhone just fine but need the full functionality to view, get caught up on accepting transactions, view account registers, save reports, reconcile, print, etc. I have not been able to manage and reconcile my client file since Dec of 2020 because of this problem. Only able to try to research the problem it now as life has been too crazy to try to fix since then.
I have tried all the "clear history and cache" and other support tips with no results.
I will try to log in on a PC but I am skeptical it will work.
I just want my original client data file to load so I can get caught up.
Thank you.
