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Maria Holtz
Level 2

QuickBooks Desktop 2017 discontinued support

Due to hardships caused to businesses and nonprofits by the COVID 19 Pandemic - Is there any chance Intuit will delay the discontinued support of QuickBooks Desktop 2017 - scheduled for 05/31/2020?  We have >300 Clients which we planned to upgrade to QB 2020 prior to this date, but many cannot afford the upgrade right now due to closures and stay at home orders.  We are concerned that we will not be able to download Bank Feed transactions for these Clients after 05/31/2020.  

8 Comments
ZackE
QuickBooks Team

QuickBooks Desktop 2017 discontinued support

Hi there, Maria Holtz.

The Community will be here to answer any questions, and help you through these difficult times. I can understand it's not easy with so much going on at the same time.

So far, there's no change to the discontinuation date of May 31st, 2020. However, if anything is modified with this, we'll update everyone about what's going on. There's a section of the Community where you can check for any changes, which can be found here: https://quickbooks.intuit.com/learn-support/covid-19-connection/misc/02/covid19-us

We've recently put a number of actions into effect to help small businesses through these tough times. One of these measures that you may find useful is our Small Business Relief Initiative, where you can share your story with others from around the world through a fundraiser to request financial assistance for your business needs.

Here's an article that covers what all Intuit's doing to help those in need during the ongoing Covid-19 shut down: Supporting consumers, small businesses and communities as we face COVID-19 together
 

I hope this helps. I'll still be here to answer any questions, so don't hesitate to reach out. Have yourself a wonderful day!

Fiat Lux - ASIA
Level 15

QuickBooks Desktop 2017 discontinued support

@Maria Holtz 

As additional option, ask your clients purchasing the license thru a partner to minimize the cost. You may get Pro 2020 1 user for less than $200.

KWhitf1007
Level 1

QuickBooks Desktop 2017 discontinued support

We have 2017 Premier Desktop version,  can we only upgrade the payroll portion or do we have to completely upgrade QB? 

 

Please don't recommend the relief option, we have already completed out PPP application.  For right now we are looking at paying our employees their health insurance, and all our important overhead costs.  Spending an additional $3000 to upgrade is not an option for our small business. 

 

When I call QB all they do is sales, like reading off a script and not listening to our questions.

 

 

Fiat Lux - ASIA
Level 15

QuickBooks Desktop 2017 discontinued support

@KWhitf1007 

You will need to upgrade your 2017 version and you time is limited until next month. Consider purchasing a new license of 2020 thru a partner to get a lower price. You may get QB 2020 Premier 5 users for < $1500.

MrLefebre
Level 1

QuickBooks Desktop 2017 discontinued support

I had the Quickbooks Pro 2017 version, and the function that allowed me to connect to my bank accounts and sync my transactions was discontinued since May 2020.    However, I am still be charged for that, how do I get that charge refunded and or just stop the thing from charging me everymonth?  I cannot find that anywhere in my onliine account.

 

I have since upgraded to Quickbooks online, and am now being charged for both.

Fiat Lux - ASIA
Level 15

QuickBooks Desktop 2017 discontinued support

@MrLefebre 

Login to your CAMPS and notice for any active subscription.

https://camps.intuit.com/

 

MrLefebre
Level 1

QuickBooks Desktop 2017 discontinued support

Thanks for your reply!


I log in there, select the Quickbooks Desktop, I can see that Quickbooks Premier -2017, however, there is nothing in there concerning the Account Connect service that we had signed up for.  There is no payment account associated with the  QB Premier 2017.

Catherine_B
QuickBooks Team

QuickBooks Desktop 2017 discontinued support

Hello there, MrLefebre.

 

I do appreciate your time in looking into your account in our Customer Account Management Portal (CAMPS). I'd recommend reaching out to our Phone Support Team so they can securely check your account and walk you through further in disconnecting the service. This way, you won't be charged for the next succeeding months. 

 

Here's how to contact us:

 

  1. Open your company file.
  2. Click Help and select QuickBooks Desktop Help
  3. Select Contact us.
  4. Enter a brief description of your concern.
  5. Click Continue.

For more details about our support hours types, you can click here

 

You can always post your questions here if you need anything else. Take care!

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