Quickbooks Desktop App

Hi there, @Dluns.

I'll share some steps on how to get rid of the issue. So you can get back to your business. 

That is probably caused by a system delay in the QuickBooks app to recognize the recent update. I'd recommend doing fundamental troubleshooting steps to fix the performance issue. To start, let's refresh the app’s cache by going to the File menu on the left side and choose Refresh or press Ctrl+R.

If the issue persists, I'd suggest uninstalling and reinstalling the app. But before doing that, please review our system requirements first. 

After verifying, here's the link to reinstall the app: https://quickbooks.intuit.com/app/apps/appdetails/qbo-mobile/en-us/. Once done, open your QBO and re-select your company to check if its' already functioning well. 

If the same problem, I'd advise communicating with our Technical Support using a browser. They have tools such as screen-sharing that can check your account and investigate what is causing the issue. 

Here's how: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the description field, then hit Let's talk. 
3. Choose either Get a call or Start a chat. 

       4. Fill up the form, then tap Submit. 

They are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. Please call our support within our business hours to ensure we cater to your concerns immediately.

I've also added articles about fixing different issues on your app and other related topics. 

• Troubleshooting Quick-Start Guide for the QuickBooks Online app
• Compare mobile app features

 Let me know if you have any queries by clicking the Reply button. I'm always here to help. Keep safe!