QuickBooks is holding several payments from my clients? Why is this happening and how do I get my money released?

We understand how crucial timely payments are for your business’s cash flow and peace of mind, Jay. Please rest assured that we’re here to help you verify the status of your funds and ensure you receive them as quickly as possible.

Our Risk Management team may place funds on hold to conduct a thorough review of each transaction. This precaution helps safeguard against fraud and other security risks, maintaining the integrity of our payment system.

If this is your first customer payment, funds will be deposited within five business days as we set up your merchant account. Initial deposits may take longer, but once setup is complete, future payments will typically process within two business days.

If this is not your first payment, or if the hold time exceeds the expected deposit timeframe, I recommend checking the payment status directly in the Merchant Service Center for real-time updates.

To review the payment status, here’s how:

1. Log in to the Merchant Service Center page using your QuickBooks Payments account credentials.
2. From the top menu, select Activity & Reports and choose Deposits.
3. Adjust the Dates field to locate the customer payment from the list.
4. Refer to the Method column for the payment status.

I've attached a screenshot below for your reference:

You can also quickly check your funds status through our QuickBooks Digital Assistant within QuickBooks Online. To access this information, you can use natural-language prompts, such as "Check payment status" or "Where is my money?", and the assistant will instantly retrieve details about payment statuses or transactions.

Our Payments team will promptly notify you via email if there are any issues with the payment. This notification will be sent to the email address you provided as your contact email when you signed up for QuickBooks Payments. If you don't receive any messages from us, please check your email settings and the spam folder.

To ensure a swift resolution, please follow the instructions in the email immediately, provide any requested documents, and check the Resolution Center to confirm you've addressed all inquiries and provided the necessary documentation.

You may find this resource article helpful if you want to learn more about how QuickBooks Payments deposits work in QuickBooks Online: Common questions about QuickBooks Payments deposits.

I appreciate your patience and understanding during this review process. I’ll keep this conversation open so you can reach out if you have further questions or need assistance.

I need a call! {REMOVED}

You can schedule a callback, Jay.

QuickBooks Online (QBO) offers a Contact feature that allows you to request a callback. This way, one of our representatives will call you as soon as they are available.

Here's how to do it:

1. Sign in to your QBO account and click on the Help icon.

2. Select the Search tab and enter a keyword or topic that you are interested in.

3. Click on Contact Us, select Appointment, fill in your details, and check the box.

4. To request a callback, click on Schedule Appointment.

You can also check this article for answers to some common questions about QuickBooks Payments deposits in QuickBooks.

Please reply to this thread if you have any concerns. We're here to help.