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medinasigns1
Level 1

Quickbooks online - having trouble logging in with 2 computers at different IPs - 1 me - the other my accountant - he logs in and i get locked out. Is this normal?

Can 2 computers log into QB Online at the same time?
3 Comments 3
PJBooks
Level 3

Quickbooks online - having trouble logging in with 2 computers at different IPs - 1 me - the other my accountant - he logs in and i get locked out. Is this normal?

My connection to QBO terminated at about 11:30 PDST.  I came to Community and sent a message to support and was advised that it is a known issue and they are working diligently to resolve.

Rubielyn_J
QuickBooks Team

Quickbooks online - having trouble logging in with 2 computers at different IPs - 1 me - the other my accountant - he logs in and i get locked out. Is this normal?

Thanks for bringing this to our attention, @medinasigns1, @PJBooks.

 

We are currently experiencing intermittent outages impacting our systems, and we are working diligently with our engineering teams to identify the issue for resolution. If you are unable to access your products, please try logging in or accessing your account in thirty minutes. We sincerely apologize for the impact this is having on running your business. Getting you back to business has been and continues to be our top priority.

 

You can go https://status.quickbooks.intuit.com/ to keep track of the current outage. 

 

If you have other QuickBooks concerns, feel free to post them here on the Community page. I'll be happy to assist you again. Keep safe always.

medinasigns1
Level 1

Quickbooks online - having trouble logging in with 2 computers at different IPs - 1 me - the other my accountant - he logs in and i get locked out. Is this normal?

Thanks Rubielyn,

 

Yes this solved my problem. I checked the down detector and ssaw that others were having the same problem, that it  was a QB issue. It just happened at the same time that we were trying to get my accountant logged on and I thought I had done something wrong. 

 

Ended up changing my password 3 times as it was hit and miss on logging into the system.

Next time, I'll check the down detector before I do anything else.

Thanks for your response.

 

Dave

 

 

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