Please disregard prior post.  I like Other Charge better.  Having uncleared Customer Deposits on the Inventory report is  convenient and a good reminder, but most probably won't want to see that info on that report. ... View more

Instead of using Other Charge, why not set up an inventory item that only hits Customer Deposits Liability? ... View more

I met with a customer yesterday also dealing with customer deposits.  Her customers want receipts, so posting the paying and leaving a credit will not suffice.  My best resolution is to create a Customer Deposit Account in current liabilities, then set up a Customer Deposit item that hits the account.  You invoice customer for deposit, then apply deposit received on a later invoice and it backs it out of the liability account.  The liability account also makes a very nice list of who you have deposits from if keep the account reconciled to zero.  Do not use sales receipts for this - they don't show up on customer statements.  The tricky part is remembering to apply the deposit, because QB isn't going to do it for you.  Also, using the Memo at the bottom for Deposit Request on invoice and Deposit Received on payments make nice neat notes on the statements. ... View more

I met with a customer yesterday also dealing with customer deposits.  Her customers want "receipts", so posting the paying and leaving a credit will not suffice.  My best resolution is to create a Customer Deposit Account in current liabilities, then set up a Customer Deposit item that hits the account.  You invoice customer for deposit, then apply deposit received on a later invoice and it backs it out of the liability account.  The liability account also makes a very nice list of who you have deposits from if keep the account reconciled to zero.  Do not use sales receipts for this - they don't show up on customer statements.  The tricky part is remembering to apply the deposit, because QB isn't going to do it for you.  Also, using the Memo at the bottom for "Deposit Request" on invoice and "Deposit Received" on payments make nice neat notes on the statements. ... View more

You are right, it does look like @Lauren is using Mac. I found her complaint on a search for the issue I was having, and thought it was the same thing, but I guess not. There were a few other complaints like mine, and I thought this was one of them.  TY, SkinnyRaven, for the wake up call. ... View more

SkinnyRaven is using QB for Mac (have you never used a Mac?  They are different, ya know).  This discussion was started regarding instability of the top icon bar/tool bar in QB2013 and 2014 for PC's.  I don't think anyone was discussing the online version, as there is no "Custom Tool Bar" type option in the online version.  Anything else I can help you with?  BTW, my icon bar has been well behaved for quite a while now; at least for 2013.  I don't use 2014 too much.  Yet. ... View more

hmmm, I was with a client yesterday and the icon bar was cut off very close to the bottom. It made me worry, as this was what mine looked like b4 it started "disappearing". Plus issues with other things. Was there a recent Windows 7 update that is making software behave differently than in the past? I'm having "Not Responding" issues with Word and Adobe Acrobat (but not Excel).  For the record. ... View more

I am also having issues with the top icon bar "disappearing"!!!  I select View, Left Icon Bar and it looks fine, but if I change it to Top Icon Bar, the bottom is getting cut off just a little bit, or the bar is not appearing at all.  I may reinstall.  Never had an issue like this before.  Anyone else? ... View more