Showing results for 
Search instead for 
Did you mean: 
Level 1

Quickbooks Online Plus from Techsoup not showing subscription

Please Advise: Purchased QB Online Plus from Techsoup but is not showing the subscription or expiration date and is throwing up this error:

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81623)

1 Comment 1

Quickbooks Online Plus from Techsoup not showing subscription

Thanks for choosing QuickBooks, cacltn.


The error message you're getting requires help from our QuickBooks Care Support. They can verify your product subscription so you can start using your QuickBooks Online account. I also suggest keeping your license number handy.


Here's how you can reach us out:


  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.


You can read through this article for more insights about QuickBooks Online products purchased through retail stores and indirect channels.


Leave me a comment if you have additional questions. I'll be around to help. You have a great day ahead!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up