Data and privacy security are always critical issues, dbla75. I appreciate your diligence in providing detailed information regarding your concerns. Your proactive approach in sharing these specifics is greatly appreciated, as it helps us understand the situation more thoroughly. I recognize the urgency surrounding this matter and understand how vital it is to address any potential risks to your data and privacy.
QuickBooks Online (QBO) provides two subscription options, including monthly and annual billing plans. Ultimately, the choice between these two options depends on the preferences of our customers. On the other hand, it's also important to note that QBO doesn't offer annual subscriptions for support. Instead, you can contact our dedicated support team free of charge whenever you need assistance. Please be also advised that when it comes to notifications about renewal processes we only communicate with our customers through emails.
I'll include an article that outlines how to identify official communications and websites associated with Intuit. This resource will clarify what legitimate correspondence looks like and also provide guidance on recognizing potential phishing attempts, scams, and fraudulent messages: Identify suspicious activity, phishing scams, and potential fraud.
To ensure you're well informed about the legitimacy of the call you received from one of our representatives, I highly recommend contacting our Live Support Team. They have the resources to investigate this matter further and trace the call you had with one of Intuit's representatives. Since you currently don't have access to your account, you can still connect with our Live Experts for assistance by visiting this article: QuickBooks Online Support. Once you access this article, you'll need to navigate to the lowest section of this guide and click the associated phone number.
Additionally, if you're the Primary Admin of the said account, you can regain access to it. For more detailed information on how to recover your access, I recommend checking out the article: Recover your Intuit Account if you can’t sign in.
Thank you for bringing this matter to our attention, dbla75. I understand that concerns related to data and security are serious topics, and we are here to assist you in any way we can. If you have any further questions or additional concerns regarding data security or related issues, please do not hesitate to let us know. We are just a click away and ready to provide you with the support you need. Your peace of mind is our priority, and we are committed to ensuring that you feel secure and informed.
