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KhimG
QuickBooks Team

Hi, @EMG-CLS, @smeffen, and @ChiliPalmer.


I appreciate your patience and understanding while waiting for a permanent fix for this issue. Let me share what I know about the error you encountered when connecting your AMEX account to QBO.


Our Online banking team is currently working with your bank to get a fix for this unusual behavior. While they’re continuing to work on solving the issue, I advise you to try refreshing your account again in a few hours.


As much as I would like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it will most likely cause duplicates after downloaded.


In case you’ve not been added to the list of affected users, I suggest getting in touch with our Customer Care Team. Please attach your case number to INV-22362 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.


We hope to have an update on this status for you soon. We thank you for your patience.


Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!

 

ChiliPalmer
Level 2

OK. Did that. Another waste of 10 minutes.

 

And the rep said he couldn't give me any credit even though my six accounts haven't been working for 12 days.

 

He also said to try WebConnect, even though you specifically said not too. He tried to spend time looking up your post, but couldn't find it.

 

Wells Fargo then Amex. Please, please don't let Chase be next! I've got work to do here.

Rasa-LilaM
QuickBooks Team

Hey there, ChiliPalmer.


Thanks for reaching out to us here in the QuickBooks Community. I want to ensure your concern is properly addressed.


The Community is a peer to peer forum, I'm unable to request the sensitive information required to pull up your account to look at the subscription. I know you've already given our QuickBooks Support team a call, but I recommend giving it another try.


One of our agents can take a second look into your case from a previous call and discuss in details regarding credits to your account. The most up to date phone number can be found through this link: Get help with QuickBooks Online.


We’ll also be updating this thread once there’s progress to the issue.

 

Thanks for giving me the opportunity to help. If you have additional questions about working in QBO. Please know that I'm just a comment away. Have a good one.

 

BHare
Level 1

Thanks. I'm 10 days running with 105 error. Hopefully gets resolved soon and also hoping the correction will continue updates where I left off without loss of data. 

David-212915
QuickBooks Team

Hello everyone,

 

I hope that you all had a most pleasant weekend. Just wanted to provide an update that the engineering team has reported that this is resolved and your bank account should be ready for use.  

 

Should you experience any errors or be missing any transactions, I recommend performing a few manual updates to help refresh the connection. When on the banking page, select Update in the top right-hand corner. 

 

Thank you all once again for your patience while this was being worked on.  

 

If you have any questions, please don't hesitate to let me know by posting a comment below. Have a safe and wonderful holiday week. 

jeffry
Level 1

@David-212915 I'm currently having the same 105 error message for my Citi Costco Credit Card for the past 5 days.  Do you know if there is currently an issue there?

Angelyn_T
QuickBooks Team

Hello @jeffry.

 

Thank you posting here in the Community and asking for the Citi Costco Credit Card 105 error message.

 

Yes, as of now, we also have an ongoing issue with CitiBank and Citi Credit Card. Please know that we are working with Citi bank to resolve the connection issues resulting in error 105 as soon as possible. Once the issue is fixed, all transactions will be downloaded since the last successful account refresh.

 

While our online team is working with Citi bank to resolve the issue, you can use the WebConnect feature to get your transactions in QuickBooks Online (QBO).

 

You can stay updated by getting in touch with our QuickBooks Support so you'll be added as one of the affected user. You'll automatically receive an email notification for updates.

 

Feel free to add a comment if you have any other questions about Citi Credit Card. Have a good day!

Anonymous
Not applicable

Hi, I just joined and it looks like this error message has not yet been resolved. I've been getting it for 3 days now. Is there any resolution in sight? My AMEX is my primary business account.

Rose-A
Moderator

Hi, dmdaily10.

Allow me to help and share with you some information about error 105.

 

We're receiving reports that other users are getting the error 105 as well and we would like to inform you that this has already been escalated to our Online Banking Team.


I’d encourage you to reach out to our QuickBooks Online Support and have them add your account information to the list of affected users. That way, our engineers can send you updates via email when they are available.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

For now, as a workaround, you can manually bring the transaction into QuickBooks Online using a WebConnect file. You can download the last 90 days of transactions using this feature.

 

Download transactions from your bank's website:

 

  1. Sign in to your bank's website.
  2. Follow your bank's online process to download your transactions to your computer.
  3. Depending on your bank's available features, choose transactions from specific or multiple accounts, or select a date range for transactions. If you're adding historical transactions for a connected account, make sure you specify a date range earlier than the last 90 days. If you overlap date ranges, you may end up with duplicate transactions, which you must then delete or exclude. Because QuickBooks Online only supports files sizes up to 350 KB (kilobytes), if you're downloading a lot of transactions, you may need to download smaller date ranges.
  4. Choose a supported file type for the download file. If you attempt to upload a file in an unsupported format, you will receive an error message.
  5. Note the name of the file you downloaded, and the location you downloaded it to so you can easily find it to upload.

Upload the file to your QuickBooks Online company:

 

  1. From the left menu, select Banking, and choose Banking.
  2. From the Update drop-down menu, select File Upload. If you’ve never connected an account, you can select Upload transactions manually.
  3. Select Browse and choose the file you downloaded from your bank.
  4. Select Next.
  5. From the QuickBooks account drop-down list, select the account to which to upload the bank transactions, and select Next. If you don't have an account set up yet, you can select Add New to add an account.
  6. When uploading a CSV file, follow the prompts to select columns from the CSV file that match QuickBooks Online banking fields. You can also upload CSV bank transactions through the Import Data page. To do so, select the Gear icon, and, under Tools, select Import Data, then select Bank Data.
  7. Select Next. If you attempt to upload a file in an unsupported format, you will receive an error message.
  8. Select Let's go! (or Finish).

You can get more insights in this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-upload-more-than-90-days-of-bank-transa....

 

We thank you for your patience. Should you need any further information about error 105, please do not hesitate to let us know. Have a good one.

Jenngine
Level 3

This has been going on for weeks now.  I am a bookkeeper.  I have several clients with Amex cards.  Every time I log in to one with an Amex the card has been down for several days.  Today I did the Intuit chat AGAIN and was told to disconnect and reconnect.  Guess what?  That didn't work as I suspected and now I my client's Amex is no longer even connected.  Is there a team actively working on a long term resolution for this connection issue between QBO and Amex?  This is really problematic?  And is there an ETA on a current fix/when I should be able to reconnect my client's card?

DarellA
QuickBooks Team

Hello there @Jenngine,

I know you’ve been through a tough experience with this pesky error. 

Several investigation reports about the same issue with the AMEX connection have been already submitted to our engineers. They are currently working to fix it. 

I’d recommend contacting our Support Team so you’ll be added as one of the affected user. You’ll then be notified with the updates on our progress. 

If there’s anything else you need, feel free to post again.

michaelmanzo
Level 1

I've been experiencing this issue for weeks. What is the status of a fix? The workaround of downloading transactions and uploading isn't a viable workaround because I run the risk of having duplicate transactions or a gap between transactions.

AlcaeusF
Moderator

Hello michaelmanzo,

 

Welcome to the Community. It would be my priority to assist you with any questions you may have with your AMEX bank connection.

 

Can you share with me what specific issue is happening with your bank account? Are you getting the error 105 as well?

 

You usually encounter this error when your bank is performing scheduled maintenance on their website. I've also checked here, and the investigation is now showing as Closed and resolve.

 

If you're still getting the error on your end, we can start performing some basic troubleshooting. First, try manually updating your bank through the Bank Feeds section.

 

Here's how:

 

  1. On the left panel, click Banking.
  2. Go to the Banking tab.
  3. Choose your bank account.
  4. Click the Update option in the upper-right corner.

I'm linking an article with additional information on this, such as some additional information and the steps as well:

 

How to manually update bank accounts.

 

You can also exclude transactions from the For Review tab to ensure there will be no duplicate transactions on your register. Just in case you need the steps, I'm adding them down below:

  1. On the left panel, click Banking.
  2. Go to the Banking tab.
  3. Choose your bank account.
  4. Go to the For Review tab.
  5. Put a check mark on the transactions you want to exclude.
  6. Click the drop-down arrow next to Batch actions.
  7. Select Exclude Selected.

 

If you're still getting the error, I recommend you give us a call this time. Our Support Specialist will need to check if there's a need to perform an escalation for the issue.

 

You can reach them through this article: Contact the QuickBooks Online Customer Support team.

 

Please don't hesitate to let me know if you have any further questions about your AMEX bank connection. Wishing you all the best.

CKM51
Level 1

Anyone else have this problem? Since August 27, 2019, only MY American Express transactions are being downloaded. None of my husband’s are downloaded even though it’s the SAME account. He is just a secondary user.
Have been a customer of Quickbooks for 10 years and this has never happened. Spent an hour on the phone with Customer service yesterday and they were unable to help. Just said “they were working on it”.  Incredibly frustrated. Paying $70/month and trying to run a business. 

Adrian_A
Moderator

We want you to be able to download your bank transactions, CKM51.


I appreciate your time in contacting our support.


Are you still getting the 105 error when trying to download the transactions? If so, this issue has been resolved. Since your husband’s transactions still didn’t download, we can do a manual update. You can do it by clicking the Banking tab, and then selecting Update.


Then if the same thing happens, we can use the WebConnect feature to import the transactions manually.

 

However, if you're not referring to the 105 error message, you can take a look at this page for the errors and the steps to resolve it: Troubleshooting, issues, and errors.

 

Once you've successfully imported the transactions, you can now match and categorize them.

 

Please don't hesitate to tag me if you encounter any issues with your QuickBooks account.

BeSteele
Level 3

I didn't have time to read the other replies you received but I was having the same issues several weeks ago. After WEEKS of not being able to connect AMEX, HOURS on the phone, and QB support unable to resolve the issue... I finally figured it out.  Hope this helps!  (BTW... I'm copy and pasting from my community post)

 

For anyone having the same issues as me.  After getting in touch with someone who finally knew what he was doing with QBO, he found and resolved the issue I've been dealing with for the past 3 weeks.

 

BACKGROUND

Out of the blue, our AMEX business card connection (that was connected using the "Personal or Corporate Card" option) stopped connecting.  Every time I would try to reconnect it, I would get  "Error 105".  

 

FOR ACCOUNTANTS

If you're having trouble logging into AMEX for a client, go to YOUR business QB home page (not theirs) and click on the APPS tab on the lefthand side of your screen.  Next, select the "Clients Apps" tab at the top of the screen.  Under the client you're having issues for, look for the American Express App.  Click the AMEX app.  See who the app was "Connected by".  In my case, it said it was connected by: Others which meant my client tried to connect it, before contacting me.  Once I found that out, I had to use her QB login and password to log into her company account (as a user and not as an accountant).  I then followed the steps listed below and BOOM!  We're back up and running again!

 

FOR BUSINESSES

If you're having trouble connecting your AMEX bank feed to QB, click on APPS in the toolbar to the left of your page.  Look for the American Express App.  On the AMEX app, select the drop down menu on the ACTIONS button and then select launch.  Follow the instructions and you're good to go!

 

 

For AMEX, the difference between the "Business Card-OPEN" option and the "Personal or Corporate Card" option when connecting the account is this:

  • The Business Card-OPEN is actually an app (I didn't know this) so your transactions download automatically.  You must enroll to use this free option.  Clicking the "Update" tab in the banking screen will not download additional charges/payments in the AMEX bank feed.
  • With the Personal or Corporate Card option, you must click the "Update" button to download new charges/payments.
jake1049
Level 1

I am unable to link my accounts.  I just signed reactivated my quickbooks account today.  Is there an estimate on when this problem will be resolved?   

MaryLandT
QuickBooks Team

Hi there, jake1049,

 

Are you getting the error 105 as well? If so, I recommend following the steps shared in this thread to resolve the issue. Or visit again the Fix banking error 102 and 105 article for the detailed steps.

 

The investigation mentioned above was already resolved. I've checked the list of investigations and there isn't one for American Express (AMEX). However, I've found some troubleshooting steps noted by our Product Team to make sure you can complete linking your accounts.

  • The American Express:
        * QuickBooks app will only support one connection to one QuickBooks Online (QBO) company.
        * Multiple QBO companies connected to one AMEX account login.
  • Multiple open credit cards for multiple companies under one AMEX login:
        * If the user manages multiple open credit cards for multiple companies under one (1) AMEX login, the user will only be able to connect the AMEX account to one QBO account for it to work properly.
        * If the user connects AMEX, connect to QuickBooks app to more than one QBO company, the prior connections could disconnect or experience inconsistent sync of transaction.
  • Additional open accounts with different AMEX login:
        *If the user manages multiple open credit cards but accesses them by using different AMEX logins, the user will need to connect the additional AMEX open accounts through the standard bank feeds connection for AMEX.

If you're getting the same results, manually importing transactions is the workaround to bring them into QuickBooks in the meantime.

 

Let me know how everything turns out by leaving a comment below. I always have your back.

Jenngine
Level 3

@MaryLandT Thank you for FINALLY providing an honest answer about this Amex security change.  This is really a huge issue as I have one client with four quickbooks companies and all his Amex cards are tied to one login.  I learned through intense and time consuming investigation with Amex about this update.  PLEASE make sure customer service reps are aware of this.  It would be a huge time saver if the front line people were well educated on these issues or if Intuit provided some type of regular communication regarding major security upgrades and changes such as these that truly impact the efficiency of the product.  It makes it difficult for those of us who are pro-advisors to explain to our customers what is going on when we don't know and are kept in the dark by Intuit development team.

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