I appreciate your patience and understanding while waiting for a permanent fix for this issue. Let me share what I know about the error you encountered when connecting your AMEX account to QBO.
Our Online banking team is currently working with your bank to get a fix for this unusual behavior. While they’re continuing to work on solving the issue, I advise you to try refreshing your account again in a few hours.
As much as I would like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it will most likely cause duplicates after downloaded.
In case you’ve not been added to the list of affected users, I suggest getting in touch with our Customer Care Team. Please attach your case number to INV-22362 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.
We hope to have an update on this status for you soon. We thank you for your patience.
Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!
OK. Did that. Another waste of 10 minutes.
And the rep said he couldn't give me any credit even though my six accounts haven't been working for 12 days.
He also said to try WebConnect, even though you specifically said not too. He tried to spend time looking up your post, but couldn't find it.
Wells Fargo then Amex. Please, please don't let Chase be next! I've got work to do here.
Hey there, ChiliPalmer.
Thanks for reaching out to us here in the QuickBooks Community. I want to ensure your concern is properly addressed.
The Community is a peer to peer forum, I'm unable to request the sensitive information required to pull up your account to look at the subscription. I know you've already given our QuickBooks Support team a call, but I recommend giving it another try.
One of our agents can take a second look into your case from a previous call and discuss in details regarding credits to your account. The most up to date phone number can be found through this link: Get help with QuickBooks Online.
We’ll also be updating this thread once there’s progress to the issue.
Thanks for giving me the opportunity to help. If you have additional questions about working in QBO. Please know that I'm just a comment away. Have a good one.
I hope that you all had a most pleasant weekend. Just wanted to provide an update that the engineering team has reported that this is resolved and your bank account should be ready for use.
Should you experience any errors or be missing any transactions, I recommend performing a few manual updates to help refresh the connection. When on the banking page, select Update in the top right-hand corner.
Thank you all once again for your patience while this was being worked on.
If you have any questions, please don't hesitate to let me know by posting a comment below. Have a safe and wonderful holiday week.
Thank you posting here in the Community and asking for the Citi Costco Credit Card 105 error message.
Yes, as of now, we also have an ongoing issue with CitiBank and Citi Credit Card. Please know that we are working with Citi bank to resolve the connection issues resulting in error 105 as soon as possible. Once the issue is fixed, all transactions will be downloaded since the last successful account refresh.
While our online team is working with Citi bank to resolve the issue, you can use the WebConnect feature to get your transactions in QuickBooks Online (QBO).
You can stay updated by getting in touch with our QuickBooks Support so you'll be added as one of the affected user. You'll automatically receive an email notification for updates.
Feel free to add a comment if you have any other questions about Citi Credit Card. Have a good day!
Hi, I just joined and it looks like this error message has not yet been resolved. I've been getting it for 3 days now. Is there any resolution in sight? My AMEX is my primary business account.
Allow me to help and share with you some information about error 105.
We're receiving reports that other users are getting the error 105 as well and we would like to inform you that this has already been escalated to our Online Banking Team.
I’d encourage you to reach out to our QuickBooks Online Support and have them add your account information to the list of affected users. That way, our engineers can send you updates via email when they are available.
To reach us, please follow these steps:
For now, as a workaround, you can manually bring the transaction into QuickBooks Online using a WebConnect file. You can download the last 90 days of transactions using this feature.
Download transactions from your bank's website:
Upload the file to your QuickBooks Online company:
You can get more insights in this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-upload-more-than-90-days-of-bank-transa....
We thank you for your patience. Should you need any further information about error 105, please do not hesitate to let us know. Have a good one.
This has been going on for weeks now. I am a bookkeeper. I have several clients with Amex cards. Every time I log in to one with an Amex the card has been down for several days. Today I did the Intuit chat AGAIN and was told to disconnect and reconnect. Guess what? That didn't work as I suspected and now I my client's Amex is no longer even connected. Is there a team actively working on a long term resolution for this connection issue between QBO and Amex? This is really problematic? And is there an ETA on a current fix/when I should be able to reconnect my client's card?
Hello there @Jenngine,
I know you’ve been through a tough experience with this pesky error.
Several investigation reports about the same issue with the AMEX connection have been already submitted to our engineers. They are currently working to fix it.
I’d recommend contacting our Support Team so you’ll be added as one of the affected user. You’ll then be notified with the updates on our progress.
If there’s anything else you need, feel free to post again.
I've been experiencing this issue for weeks. What is the status of a fix? The workaround of downloading transactions and uploading isn't a viable workaround because I run the risk of having duplicate transactions or a gap between transactions.
Welcome to the Community. It would be my priority to assist you with any questions you may have with your AMEX bank connection.
Can you share with me what specific issue is happening with your bank account? Are you getting the error 105 as well?
You usually encounter this error when your bank is performing scheduled maintenance on their website. I've also checked here, and the investigation is now showing as Closed and resolve.
If you're still getting the error on your end, we can start performing some basic troubleshooting. First, try manually updating your bank through the Bank Feeds section.
I'm linking an article with additional information on this, such as some additional information and the steps as well:
You can also exclude transactions from the For Review tab to ensure there will be no duplicate transactions on your register. Just in case you need the steps, I'm adding them down below:
If you're still getting the error, I recommend you give us a call this time. Our Support Specialist will need to check if there's a need to perform an escalation for the issue.
You can reach them through this article: Contact the QuickBooks Online Customer Support team.
Please don't hesitate to let me know if you have any further questions about your AMEX bank connection. Wishing you all the best.
Anyone else have this problem? Since August 27, 2019, only MY American Express transactions are being downloaded. None of my husband’s are downloaded even though it’s the SAME account. He is just a secondary user.
Have been a customer of Quickbooks for 10 years and this has never happened. Spent an hour on the phone with Customer service yesterday and they were unable to help. Just said “they were working on it”. Incredibly frustrated. Paying $70/month and trying to run a business.
We want you to be able to download your bank transactions, CKM51.
I appreciate your time in contacting our support.
Are you still getting the 105 error when trying to download the transactions? If so, this issue has been resolved. Since your husband’s transactions still didn’t download, we can do a manual update. You can do it by clicking the Banking tab, and then selecting Update.
Then if the same thing happens, we can use the WebConnect feature to import the transactions manually.
However, if you're not referring to the 105 error message, you can take a look at this page for the errors and the steps to resolve it: Troubleshooting, issues, and errors.
Once you've successfully imported the transactions, you can now match and categorize them.
Please don't hesitate to tag me if you encounter any issues with your QuickBooks account.
I didn't have time to read the other replies you received but I was having the same issues several weeks ago. After WEEKS of not being able to connect AMEX, HOURS on the phone, and QB support unable to resolve the issue... I finally figured it out. Hope this helps! (BTW... I'm copy and pasting from my community post)
For anyone having the same issues as me. After getting in touch with someone who finally knew what he was doing with QBO, he found and resolved the issue I've been dealing with for the past 3 weeks.
Out of the blue, our AMEX business card connection (that was connected using the "Personal or Corporate Card" option) stopped connecting. Every time I would try to reconnect it, I would get "Error 105".
If you're having trouble logging into AMEX for a client, go to YOUR business QB home page (not theirs) and click on the APPS tab on the lefthand side of your screen. Next, select the "Clients Apps" tab at the top of the screen. Under the client you're having issues for, look for the American Express App. Click the AMEX app. See who the app was "Connected by". In my case, it said it was connected by: Others which meant my client tried to connect it, before contacting me. Once I found that out, I had to use her QB login and password to log into her company account (as a user and not as an accountant). I then followed the steps listed below and BOOM! We're back up and running again!
If you're having trouble connecting your AMEX bank feed to QB, click on APPS in the toolbar to the left of your page. Look for the American Express App. On the AMEX app, select the drop down menu on the ACTIONS button and then select launch. Follow the instructions and you're good to go!
For AMEX, the difference between the "Business Card-OPEN" option and the "Personal or Corporate Card" option when connecting the account is this:
Hi there, jake1049,
Are you getting the error 105 as well? If so, I recommend following the steps shared in this thread to resolve the issue. Or visit again the Fix banking error 102 and 105 article for the detailed steps.
The investigation mentioned above was already resolved. I've checked the list of investigations and there isn't one for American Express (AMEX). However, I've found some troubleshooting steps noted by our Product Team to make sure you can complete linking your accounts.
If you're getting the same results, manually importing transactions is the workaround to bring them into QuickBooks in the meantime.
Let me know how everything turns out by leaving a comment below. I always have your back.
@MaryLandT Thank you for FINALLY providing an honest answer about this Amex security change. This is really a huge issue as I have one client with four quickbooks companies and all his Amex cards are tied to one login. I learned through intense and time consuming investigation with Amex about this update. PLEASE make sure customer service reps are aware of this. It would be a huge time saver if the front line people were well educated on these issues or if Intuit provided some type of regular communication regarding major security upgrades and changes such as these that truly impact the efficiency of the product. It makes it difficult for those of us who are pro-advisors to explain to our customers what is going on when we don't know and are kept in the dark by Intuit development team.