Company Settings Tab

I appreciate your time in posting your issues here, franck.

I'd like to verify if you've performed troubleshooting steps in getting rid of these kinds of unexpected behavior so I can walk you through how. Also, I've checked in our system if there's a reported issue similar to what you're experiencing but didn't find any. 

We can start to isolate the unusual response when accessing the Company tab by logging in to QuickBooks using a private browser. There are times that the browser stores frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), not to function well. To open one, here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, go to the Gear icon > Account and settings to access the Company page and then update your logo. If you're able to do so, you can switch back to the main browser and clear the cache so the system can start fresh. If you get the same result, I recommend switching to a different browser.

Alternatively, you can customize your sales forms through the Custom form styles option. To know more, you can click this link: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know how this works. The Community is available 24/7 to help you. You stay safe and take care always!

Hi Catherine_B

Thank you for getting back to me.

I'm afraid we are way passed these initial debugging steps after 6 months in contact with customer service.

Even some weeks ago, I was asked to create an admin account so dev team can login to debug further, this account was never accessed ... not to say I'm dismayed by this situation.

My message was not to meant to restart the process of debugging the issue, but to see if other customers are having the same company setting tab issue, as well as see if other customers have experienced un-responsive customer service

Franck