Customer Service Email address?

They don't offer any email address to avoid spams. What "correct sign-in link"  do you mean? Do you need to open your QB Online or purchase a new blank account?

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Hey there, @GG2460. 

This isn't the impression I want to leave you with when contacting our support team. Allow me to gather some information for you and I'll give you some details in return. 

There isn't an exact email address that you could contact to get in touch with our Customer Support Team. The options are as follows: 

• Call back
• Chat
• Community page (what you're in at the moment) 

However, I'd be more than happy to take a look at your problem and get it sorted out for you. Let me ask you a few questions about it. Please answer the follow questions in your response: 

• What product are you trying to sign into? (QuickBooks Online, QuickBooks Self-Employed, etc.) 
• Are you receiving any error messages when logging in? 

In the meantime, here are the sign in pages for some of the products: 

• QuickBooks Online
• QuickBooks Self-Employed

Try these to see if they work. 

I look forward to chatting with your soon! 

Thank you, I'll try those two.  I'm not sure which link I need because I'm a new user.  Our accountant left unexpectedly so I'm trying to get everything moved over.  I just know I was accessing it fine on my computer via the web until today and the link wouldn't work :(

Thank you so much.  I've spent a lot of time on both the phone and chat and it was really frustrating so I was trying to find an email address so I can fully explain the situation.   

I am an administrator, not a bookkeeper (although I have a lot of past experience with Quickbooks from a while ago).  I have only been here for a couple weeks so I am limited in my institutional knowledge.  Our accountant left unexpectedly a week ago and I am trying to move everything over to prepare for the new accountant.  We have Quickbooks Premier Nonprofit 2019 on her computer but nothing is installed on mine.  Before today, I was able to access our Quickbooks accounting work through a weblink.  Today when I went to log in, it only takes me to the billing account page where it shows what services I've paid for.  I can't get over to the regular Quickbooks accounting pages.  

I don't see Premier Nonprofit on any of the links anyone has given me, and I don't know another name for this version.  I just don't understand why I had a link that was working fine yesterday and can't get to the right page today.  The login seems to be working fine (people keep trying to update my login and password) but it's just not directing me to the correct place.  I've tried a lot of links people have sent, including trying the two below just now, but they always either say I don't have an account, or they take me to the billing page.

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@GG2460 wrote:

We have Quickbooks Premier Nonprofit 2019 on her computer but nothing is installed on mine.  Before today, I was able to access our Quickbooks accounting work through a weblink.  Today when I went to log in, it only takes me to the billing account page where it shows what services I've paid for.  I can't get over to the regular Quickbooks accounting pages.  

 

@GG2460 

Do you remember what a weblink is? If you don't have QuickBooks Desktop installed on your machine but you can open the file, chances are that your file is hosted somewhere and you have to access it over the internet.

What kind of service did you pay? Did you access the CAMPS?

I don't remember the link...that's the issue.  I am trying to figure out what services I have and have paid for but I'm brand new and there's no one to ask...and when I call customer service they don't seem to know

Any screenshot you can share? Click the icon "Photos" on the menu.

Hey there again, @GG2460. 

Thanks for coming back to the Community. Let's work together and get to the bottom of this. 

Sounds like your previous accountant had the QB software installed on her computer and then allowed you and other users to access it by a hosting service. 

With that being said, does your account (product) use a hosting service? If so, here's a list of them in this link: What hosting providers are authorized by Intuit? Please provide us with the name of it. 

If you don't use one, I recommend redownloading the product to your computer and logging in through there. 

I'll be waiting here for your response! 

Thank you.  Is there a way I can tell?  When I look at the program it just says Premier Nonprofit Edition 2019, I can't find anything about hosting.

Hey there, @GG2460. 

Thanks for following up with us. I'm happy to go over hosting with you and how you can know who is hosting the file. 

With QuickBooks Desktop, there will be a computer, or sometimes server that host the company file. What this means is one computer has the actual company file located locally on it. In order for other users to access the company file from other computers (multiuser mode), the computer that contains the file hosts it. They host it by downloading the QuickBooks Data Base Server Manager. Then, they set up and allow sharing from their computer. 

However, if your company doesn't typically access QuickBooks from more than one computer. Then all you'd need to do is obtain a copy of the company file from your old accountant's computer and move it to the new one, and won't need to share the file out through the hosting process. 

Depending on the size of your company file, there are several ways to move it. You can do this by using a thumb drive, email, or you could set up temporary sharing on the old accountant's computer and access it from the new accountant's and copy it over. 

Once the company file is moved, all you'll need to do is install QuickBooks Desktop Premier on your new accountant's computer. You can use the download link I've included below. 

• Install QuickBooks Desktop Premier 2019

Reinstall or move your QuickBooks Desktop installation:

1. Have your product and license info available.
2. Uninstall the existing QuickBooks application before trying a reinstall.
3. On the computer where you want QuickBooks Desktop installed, download the installation files or insert the CD.
4. Install QuickBooks as you normally would.

I know this process can seem like a lot, but please know we've got your back through it all. We also have a tool that can take care of everything for you. I've covered some steps below to use this tool. 

On the old computer:

1. From QuickBooks, go to the File menu, select Utilities, and then choose Move QuickBooks to another computer.
2. Select I'm Ready, then create a one-time password.
3. Follow the instructions to choose the USB flash drive you’ll use. Then wait for the files to be copied.

On the new computer:

1. Insert the USB flash drive. Due to Windows security restrictions, the Migrator Tool won’t automatically open.
2. Open the flash drive to view its files and double-click the file Move_QuickBooks.bat to start the migrator.
3. Enter the password you created, then select Let's go.
4. Wait for the Migrator Tool to finish. Please note: This will depend on the speed of your computer and internet, and the size of your company file(s).

The migrator tool automatically removes your QuickBooks files from your USB flash drive when you’re done. Your QuickBooks files will still be on your old computer. 

For additional details, check out Move or reinstall QuickBooks Desktop to another computer.

I'm only a reply away should you have any questions or concerns. Take care and have a wonderful day ahead! 

Thank you so much for this information.  I'm going to work on it and see if I can get it to work.  Thanks so much!