Customer Service

I need to be able to look at a program that we paid for and get the data off of.  No I don't run reports or do payroll but I still need to be able to look at the prior data.

Which QB Desktop year version did you use?

I understand that you have experienced frustration and confusion with QuickBooks, @Pattysue24. It's completely reasonable for you to feel disappointed and inconvenienced by the conflicting information you received about your billing and access to the desktop version. I can assure you that your concerns are important to us, and we genuinely want to address them. 

Migrating to QuickBooks Online (QBO) from QuickBooks Desktop (QBDT) doesn't automatically cancel your billing renewal in QBDT. You'll still need to cancel your subscription to avoid being billed or charged. You can follow the steps below on how to cancel your QBDT file:
 

1. Log into your CAMPs account.
2. Select the QuickBooks Desktop Account you want to modify. If you have more than one, your login profile will show you which one is currently selected.
3. Find your subscription or service in the Products & Services area, then select Details.
4. Verify this is the product or service you no longer need, then select Cancel Service under the active
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
6. Confirm your cancelation by selecting Cancel Now.

For detailed information, kindly visit: Cancel your QuickBooks Desktop Subscription.
 

To guarantee the success of the cancelation, I recommend reaching out to the QuickBooks Desktop Support Experts once more. This step is necessary to confirm that the cancelation has been processed and that you will not receive any further charges.
 

Since you already switched to QBO, you might want to check out this article that consists of short step-by-step videos that will help you with managing your QuickBooks account: Learn about QuickBooks Online with how-to videos.

Please know that your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We strive to continuously improve our services based on customer experiences and feedback. Your satisfaction is our top priority, and we will do our best to rectify the situation promptly. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.

First off when we purchased online we cancelled desktop.  Why in the world would we want to pay for two subscriptions. Second you customer service sucks. You can never answer the simplest of questions. Your "experts" are no experts. If your program would have migrated all our information correctly then I would have no need to refer back to the Desktop version, BUT IT DIDN'T. Your desktop program is 1000 times better than your online version. Your online is probably the worst program I have used in the 40 years I have been working on computers. I don't think you consulted a CPA or even a bookkeeper when producing this program.  And by the looks of everything I have read in your community and the complaints online I would say there are thousands of long time users that feel exactly the same way.  I don't like the fact that you can lock us out of our program whenever you feel like it.  That happened to me multiple times with desktop. Just because I did not update as fast as you wanted.  Who the heck are you to tell me when to update? I had problems every time I updated and would have to spend hours on the phone with y'all to even get to update. Who are you kidding "thanks for bringing it to our attention" Are you serious, it has been brought to YOUR ATTENTION for years by multiple people and NOTHING CHANGED. And please quit lying my satisfaction is not the least bit important otherwise I would not still be waiting for a call back from a supervisor.  Nice try. 

did you not read my response?  Of course not!!!! Y'all give some lame response and act as if you said something so profound.  SMH  

Oh and one more thing I have been waiting for 3 days for a call back from a supervisor.  Suppose to call me back within 2 hrs.  What a joke. You are by far the worst customer service I have ever dealt with.  Lies, lies and more lies that should be your Motto, because y'all sure a heck NEVER TELL THE TRUTH. 

@Pattysue24 

Please don't be mad at me. I am only a member of the community like you. And I didn't find your answer to my first question.

I am posting this here, because I have been trying to start a thread for 10 minutes.  Somehow, there is a mysteriously an error every time I try to post it.  Censorship???

I had an issue which I called about last week regarding payroll, and I was told that it would be best to call back on Monday as we run payroll weekly.  I called this morning, and I was on the phone for a little over 30 minutes.  I understood that the representative was unable to help me, and that she believed that no one above her could help me either.  However, I asked to speak with a manager.  She continued to rattle off her five sentence spiel about how she had already answered my questions and a manager would not be able to help me.  We must have gone through me asking and her responding in this manner about 20 times.  So I asked her if she was telling me that I could not speak with a manager, to which she responded with her same lines.  I told her that I simply wanted her to either send me to a manager, or tell me that I was not allowed to speak with a manager.  She would not do either.  She spoke over me, and she ignored any other question that I asked.  35 minutes into the conversation, she hung up on me.  

I am here to say that our company has been with QB since 2017.  We started as a small side business that has grown to around 50 employees.  We have added multiple products through QB as well as other businesses.  I  have watched as customer service has SEVERELY declined over the years, and today was pretty much my breaking point.  I did "click the gear icon and send feedback" as she suggested so many times, but the truth is that it won't make a difference.  Neither will my post here other than to let me vent.  I will be looking for other solutions for our business.  It may take some time for me to transition away, but today, the complete and total obvious disregard for customer service lit a fire under me.

I imagine that most of us using this platform are/were small businesses, and we know that if we treated our customers the way that QB treats us, we would be out of business.  It is sad that there is an apparent lack of leadership at Intuit that even cares how their company is perceived.  One easy search in this community or through google, and you will find a million posts like mine.  

Hello -  Intuit took $414 from my bank account and I  need to be refunded for the QB Desktop. I don't use the QB desktop anymore since it was discontinued by Intuit. I already pay the online subscription. 

Thanks

Heather

@Hradowdy   You have to actually contact Intuit/ QB for a refund of any kind.  Posting here won't do you any good, as no one has access to your account. (And you don't' want them to).

@Hradowdy 

I don't use the QB desktop anymore since it was discontinued by Intuit.

You can still purchase QB Desktop 2024 Pro Plus/Premier Plus and they will support it until May 2027.

Login to your CAMPS as the Primary Contact and make sure you have cancelled the subscription.

https://camps.intuit.com

Hi there, Hradowdy.

Thanks for reaching out and bringing your billing concern to our attention.

I'd love to assist you in checking your subscription to confirm the charges into your account. However, billing and subscription concerns require personal verification which can only be done by our Customer Care Team. Since they’ll need to gather personal data to pull up billing, which we are unable to do in this public forum. Thus, I suggest contacting them. 

To reach them, here's how:

1. On your QuickBooks account, go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the issue or topic in the field box. 
5. Follow the onscreen instructions.

You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

If you have additional assistance while managing QuickBooks, let me know. I'll be around to provide further assistance. Have a nice day.