Hello there, @igarcia3.
I understand the urgency of this matter. I can provide an update about the username being too long when syncing to Dell Financial Services in QuickBooks Online (QBO).
At this time, we have an ongoing investigation about the stated issue with Dell Financial Services. Please know that our engineer is currently working on it. We appreciate your patience as we investigate this further.
For now, I recommend contacting our QuickBooks Support Team so that they can add you to the list of the affected users. This way, you'll get notified once there's a fix or an update about this issue.
Here's how:
- On your company file, go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please refer to this article for more details about the support schedule: QuickBooks Online Support.
Once everything is good and you're able to connect your bank to QBO, you can check out the following articles that you may find helpful in the future:
Tag me in the comment section if you have follow-up questions about managing your bank in QuickBooks. I'll be around to help you.
