Dont subscribe to QB Online!!!

Hi xanwalker,

I understand that you didn't have the best experience about your concern. Please know that our access here is limited.  With that said, I'm going to let you contact our QuickBooks Support team again because they have the tools to check your billing history and apply necessary actions to help you with your billing issue.

If you have any other questions, feel free to go back to this thread. Have a good one.

Ok, well I’ve contacted them probably 5 times over the last year and no one can ever help me, but if you have the magic bullet then go for it. At this point I think I just have to cancel my credit card. I blame myself for not doing it sooner. 

I’ve already contacted them multiple times but if you have the magic bullet then go for it. I think you guys got me for about $3000 at this point. I keep being stupid enough to think you guys are actually going to fix it. I think I just need to cancel my credit card. I should have done that months ago. Ive never had such horrible service in my life. It’s really just beyond me. BUYER BEWARE!!! 

I wish I could make it better, @xanwalker.

Since this is a billing issue and we need to check your account, there isn't much we can do in the Community for that.

We have a designated team that'll help with your billing issues. They have full access to your account and can review the logs made about your subscription. You can also request a case number to track updates.

Here's how to contact our QuickBooks Online support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

I've also included the following articles to help you handle your QuickBooks subscription and make sure you get billed correctly:

• Manage Billing, Payment, and Subscription in QuickBooks Online.
• Upgrade or downgrade your QuickBooks Online subscription.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. Take care!

Are these. bots replying? This is what talking to people on the phone is like. I already said I contacted them multiple times. They've already looked up my account multiple times. And tell me the same basic things in different words. Just like this chat. Like people are reading from a manual. I was looking for help on here. I was letting people know not to subscribe. 

*wasnt looking for help