Emailing Statements Problems QB Mac 2020

Good evening, @MBSinLA.

After researching this issue, I can inform you that no one has reported this as an ongoing issue in QuickBooks Desktop for Mac. I recommend running a verify and rebuild to make sure your data isn't corrupted, or your file's not damaged. The steps below will show you how:

1. Click the File menu, hover over Utilities, and choose Verify Data.
2. If you receive an error message, you can search our support site for instructions on how to fix it.
3. Then, you'll need to run the rebuild tool by going to file, cruising over Utilities, and selecting Rebuild Data.
4. Save a back up of your file and press OK.
5. After the rebuild is complete, push OK.

Now you'll want to send the emails again to make sure they're not duplicating. You may find this article helpful in the process: Verify and rebuild data in QuickBooks Desktop for Mac.

Just hit the reply button if you need any additional help. Enjoy the rest of your evening.

Thanks, Anna.  I verified as you suggested and QB found no errors in the data.  

I think some of the issues may have to do with Apple Mail.  I changed my GoDaddy business email last month from a POP account to an IMAP account.  I think that now when QB deposits the emails with the statements attached into my Drafts folder, Apple Mail gets confused and duplicates them as they go back and forth to the server.  The duplication doesn't happen with every email -- maybe 90% of them -- so maybe it's a timing issue.  I tried moving the Drafts folder to "On My Mac", but then QB couldn't find the folder and the generated emails never showed up anywhere. 

As for the wrong email address showing up in the "From" field, I think that is a legit QB problem, and I have not been able to fix it.

Again, thanks for the response.

Thanks for getting back to us, @MBSinLA.

Let's set up another email address and make it a default mail to isolate this unexpected behavior. 

Here's how;

1. Select QuickBooks, then click Preferences.
2. Tap the Email icon.
3. From Send Emails Using, select Custom.
4. A list of Email Accounts will appear.
5. Click the + button to add a new account.
6. Add an account a name, then add the settings from your email provider.
7. Repeat for any other accounts you’d like to add.

Once done, you’ll find the email address listed in the From field then try to send an email again. 

However, if the issue persists, I'd suggest contacting our Customer Support Team. They have additional tools to help you further with your concern so you can email your statements.

here's how;

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Choose Search for something else.
5. Type in a keyword about your concern.
6. Hit Submit.
7. Click on the Start a Message button.

In addition, to make sure somebody from our support team will respond to your request, kindly refer to this article for the different types of support we offer at Intuit and it's availability: Support hours and types. 

For tips on how to set up the system, feel free to read through the user guide to get started.

We are always here to help you if you have other concerns. Keep safe always.

Thanks, Joesem,

So, I've plugged in to Other email and tested the sending of the statement and text.  It arrived fine and displaying the correct email address with no duplications.  

One of the nice things about using the Apple Mail was that I could review the review the email and statement in Drafts before I send it.  Is there a facility to do that with QB's?  Is there a place to see all emails, or is it client by client from the Client Center?

Thanks for coming back to the Community, @MBSinLA.

I appreciate you for sharing your QuickBooks Desktop for Mac emailing statements. The sent email in the customer center isn't available. With that said, I'll personally share this option with our developers. They'll verify this idea and may be added to our future updates.

Right now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.

Please keep in touch with me here should you need any further assistance regarding the emails. The Community always has your back.

My Problem is Similar, in that Over the past 2 OSX Updates, I am current on Big Sur Now, But this Problem has Existed since Maybe Yosemitie. In any Event, Every month I create Statement emails. At setup they Show the Correct Email from, my text is fine, all delivered to the correct draft folder. However 2 Things Happen Thing 1 Has Always Happened since I started Qb in 2008. By The Time the Email is generated, it is defaulted to my Other email. this is not as frustrating and time consuming as my thing 2 and Main reason I am Replying. Some of my Statements, do not contain an attachment. Recently say last 3 months, I have also been getting some duplicate, one with an attachment, the other without. Some Emails of Known existing statements do not even show. Very Frustrating as the Missing emails, like I said have been occurring since yo. thanx for any direction

Thanks for explaining your concern in such a great detail, fratinize.

Let's perform some troubleshooting steps to resolve your concern. To start, I'd suggest updating QuickBooks to the latest release. By doing so, it keeps the software up-to-date to ensure you have the latest features and fixes.

Then, let's review your settings and filter preferences. These may be blocking your emails from QuickBooks on accident.

1. At the top menu bar, click Edit.
2. Choose Preferences.
3. Click Send Forms on the left panel.
4. Under My Preferences tab, select the email account you're using.
5. Click Edit.
6. Mark the SSL box, or just select Default.
7. In the Server Name field, make sure the server name matches your email provider's settings.

To further isolate this issue, we can also send emails using a sample company file to check if it's doing the same thing.

1. Go to the File menu and click Close Company. 
2. In the No Company Open window, click the Open a Sample File button.
3. Choose the sample company file you want to use.
4. Then, email a statement.

If none of these fixes the problem, I'd recommend reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Mac Desktop.
3. Click on a topic or use the Search for something else button.
4. Scroll down to get the contact options.

Additionally, you can always visit our QuickBooks Mac User Guide for reference. From there, you can read some of our helpful articles that will help you in your future tasks.

I'll be glad to help you again if you have more questions about emailing statements in QuickBooks. Feel free to comment down below. I'll help you as soon as possible.

Thank you for your reply and the information. My File has failed integrity check

Love to Use the file doctor, but can seem to find the Apple Version.

Thanks for coming back,  fratinize.

I appreciate you for performing the troubleshooting steps provided by mu colleague.  At this time, any version of QuickBooks for MAC, the QuickBooks File Doctor is not supported. However, we can verify and rebuild data in QuickBooks Desktop for Mac. Before rebuilding your company file, use the verify tool to scan your company file for errors or data damage. Here's how: 

1. Click File on the top menu. 
2. Select Utilities.
3. Choose Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

Then, follow the steps in the Verify and rebuild data in QuickBooks Desktop for Mac article to rebuild your company file data. If the same thing happens, I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Mac Desktop.
3. Click on a topic or use the Search for something else button.
4. Scroll down to get the contact options.

Visit our Help Articles page for more insights about managing your business in your software.

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.