For months now I have been getting an annoying popup called "register basics" every time I open my registers in QB.every time I log in it returns. I am SO over this; I

Good afternoon, @gina15

I’d be happy to assist you with the register basics popup message. When creating a QuickBooks account those popup messages will appear until you select X. QuickBooks offers this feature to help you navigate and learn the latest designs if you are a beginner

Thank you for reaching out to the Community. If you have any further questions feel free to message us back!

Sorry, but 100% not the case.  I have hit "X" probably a couple hundred times and have also clicked through all 3 screens of the "Register Basics" pop up repeadedly and regardless it pops up again the next time I log in.  This has been going on for months and I am really over it.  I have uninstalled my desktop app, tried different browsers.  Such a time-waster.  

Sorry, but 100% not the case.  I have hit "X" probably a couple hundred times and have also clicked through all 3 screens of the "Register Basics" pop up repeatedly and regardless it pops up again the next time I log in.  This has been going on for months and I am really over it.  I have uninstalled my desktop app, tried different browsers.  Such a time-waster.  

I do appreciate the steps you've tried to get rid of the pop-up message, gina15.

I've tried this in my account and find out that you'll need to click the Next: Filter and find rightward arrow, then Next: Your register, your way, then I'm done. This way, the Basic register message will not appear the next time you'll log in to your account.

I've attached screenshots for your guide:

Now, you should not be able to see the pop-up message again.

You can always go back to this thread if you need more help.

Realizing now I should’ve put a lot more detail in my original post because I’ve done that as well - many l, many times and every time - especially if I have to log off and log back in again -  the message comes back!

Further I have tried several different browsers and I have uninstalled the app and reinstalled it all to no avail

I appreciate you for  trying all the possible fix, @gina15. 

Since the suggested resolutions didn't work for your popup issues in the registers, I'd suggest you contact our Customer Care team at this point. You can request a screen sharing session with them to help you identify the cause of the issue and fix it. They can also perform an escalation whenever needed for you to get rid of the pop-ups. 

Here's how to get through our Customer Care team:

1. Log in to your QuickBooks account.
2. Click Contact Us in the Help (?) menu.
3. Enter your question in the What can we help you with? field, then click Let's talk.
4. Choose either Start a messaging or Get a callback.

Feel free to post a comment below if you need anything else. It's my pleasure to help you in any way I can. 
 

I spent about an hour yesterday on chat with customer support  (Jaspher Cartagena) including a screen sharing session that wasn't successful.  I wasn't offer the option of escalating.  How do I go about doing that?

Hi @gina15,

I understand where you're coming from, and this type of scenario isn't what we'd like our users to go through. 

I see you've already contacted support yesterday, but I'm going to have to refer you to them again. They can assist you with getting this case escalated to our product engineers, and have it investigated. 

Feel free to comment below if you have other questions in mind. I'll be sure to get back to you.

It would be hard for me to describe (politely) how frustrated I am with QB right now.  It's not the first time I've had an ongoing problem that couldn't be resolved.  The last time it was an issue with the app crashing (that many others were having as well) that took literally MONTHS so resolve. This morning  I have been on chat for an hour this morning (still am) I started by writing out the ENTIRE story including everything I'd already tried and telling the rep that the only reason I was coming back to chat was because you told me that was the only way to escalated. In spite of that ONE HOUR in and I am still on the open chat while the agent troubleshoots, including making me go find ANOTHER COMPUTER to try....same result.  Perhaps persistent popups don't seem like a big deal but it's pretty ridiculous to not be able to gt rid of them. Here is a screenshot, by the way.  I don't recall if I've included one so far.  (and don't have the time to review my whole thread. Trying to work while remaining on chat with the agent.)

Hello @gina15

I can see how these pop-up messages have been keeping you from working at your fullest potential. I’m determined to help you find a solution that will rid them once and for all.

1. Open a web browser and download the QuickBooks Online Windows application using this link: https://quickbooks.intuit.com/apps/

2. When the page opens you can select the free download.

3. Once this is downloaded, please sign in.

If there are still any issues when logging in this way please go to file, refresh.

I have provided a short video below with information on the process listed above.

https://www.youtube.com/watch?v=0P1Td5OTS-A

If you have additional questions feel free to reach back out to The Community.

Kayla,

I don't know if you took the time to read this thread but it is super frustrating to continue to receive replies that suggest steps I took long ago without success.  That is a waste of my time and yours.

To recap here is the list of what I've done so far:

• I have clicked through all three “pages” to “done” in hopes it would go away
• I have “x”ed out of the pop-up but it always returns
• I have uninstalled QB desktop app and re-installed (but actually it happens online as well as on the app)
• I have cleared my cache/cookies, etc. and tried different browsers than Chrome which is what I typically use
• I used the “feedback” section under settings and sent a complaint about this
• I went on Chat help on Friday and spent an hour troubleshooting, including a screen sharing session

• I posted to the QB community and have been told that I need to initiate ANOTHER chat session and ask that my issue be escalated
• Today I spent ANOTHER hour on chat to reach the point where the agent would submit the escalation - during that session in addition to trying other browsers I was asked to locate ANOTHER COMPUTER, which I did - yes, the problem persisted,  and try the "test drive" site to see if the problem existed - which it did.

I am beyond frustrated.

Did you read the whole thread before responding?  To recap here are all the steps I've taken so far.  To continue to provide steps I've already done is a waste of my time and yours.

• 
  • I have clicked through all three “pages” to “done” in hopes it would go away
  • I have “x”ed out of the pop-up but it always returns
  • I have uninstalled QB desktop app and re-installed (but actually it happens online as well as on the app)
  • I have cleared my cache/cookies, etc. and tried different browsers than Chrome which is what I typically use
  • I used the “feedback” section under settings and sent a complaint about this
  • I went on Chat help on Friday and spent an hour troubleshooting, including a screen sharing session
• I posted to the QB community and have been told that I need to initiate ANOTHER chat session and ask that my issue be escalated.
• TODAY - I spent another hour on chat during which I was made to look around for a difference computer to see if the problem persisted - it did; and also try the QB test drive site to see if it persisted - it did.  Finally after sending several screenshots the agent said it would be escalated.  

Thanks for letting us know the results, gina15.

I appreciate every details you provided about your concern. The steps shared by my colleagues above are commonly used to resolve this issue with pop-up messages in the register. 

Since the issue continues after trying all the troubleshooting steps, I recommend reaching out to our QuickBooks Care Support again. I know that you've already contacted them. However, cases like this requires thorough investigation. Our representatives can pull up previous case tickets so they'll know the steps you've done so far.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call. 

If you have a reference number, I'd also suggest keeping it handy so there isn't a need to re-explain the situation.

Please continue to keep us updated. I'd like to have this opportunity to better help you in a timely and efficient manner in the future. Have a good one.

I WANT TO ASK IF YOU ARE KIDDING, BUT APPARENTLY NOT?   In my list of details I mention that I have contacted Support TWICE already and have asked to have this matter escalated.  Both sessions were over 1 hour long AND the first one included a screen sharing session that did not solve the problem.  I would like someone on the QB team to explain why I keep getting responses like this?  This might be more annoying than the original problem.....At this point I think an apology is in order, at the very least. 

NOTE TO ANYONE CONSIDERING A FURTHER RESPONSE!  Read the thread and DO  NOT RESPOND if suggesting something I've already done.  Wow.