forgot password, don't have access to email or phone number

If you are unable to login to your CAMPS, Support won't help you. Consider purchasing a 3rd party password removal service as the last resort. Contact us in private for details.

I'm here to help you get access to your QuickBooks company file again, @Beetle Bailey.

 We can use the Automated Password Reset tool to reset your QuickBooks Admin password in any version of QuickBooks Desktop for Windows. 

Here's how: 

1. Download the Automated password tool for QuickBooks Desktop.
2. Select your version of QuickBooks Desktop. The version of QuickBooks you last opened your company file with must be installed on your computer. If it isn't, you won't be able to reset your password.
3. Fill in the QuickBooks license number and business info used when you registered QuickBooks and then select Next.
4. The phone number must be 10 digits with no extension at the end. Don't use a 1 (+1) at the beginning. The +1 automatically adds to the phone number if the United States is set as the country. (This is an ongoing issue we're working on.) In this case, you must change the country to Select Country and then manually edit the phone number and save. If you get a message that says the details you've provided didn't match, login to your Intuit account at https://camps.intuit.com. Make sure these pieces of info are correct:

• • Authorized user's name and email address (name is not case sensitive)
  • Primary Mailing address (especially zip code)
  • License number (under Products and Services; doesn't need a dash)
  • Phone number (under Account Details). Ensure that all info entered must match the info in our system. This includes the email address, main business phone number, and zip/ZIP code of the primary contact on the account. The access token will be sent ONLY to the email address of the primary contact.

Once done, accept the license agreement. The Automated Password Reset tool will auto-download. (If the auto-download didn't work, select Download now.)

In case it asks you to Run or Save the file, choose Save and save it to your Desktop. Then follow these steps below: 

1. Run the Automated Password Reset tool and then enter the token number received via email.
2. From the QuickBooks Desktop Products drop-down, select the same QuickBooks version.
3. Click Browse for Company File, then select the company file you want to reset the password for. Ensure to enter the correct Company File Admin User Name (if it's different from the name "Admin").
4. Enter your New Password and then Confirm New Password. Note: Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
5. Click Reset Password to complete the process.

For more thorough steps, check out this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

Additionally, here's another article to help you learn about determining the type of password you need to reset: Reset your password for QuickBooks Desktop.

If you ever need more assistance with your account, don't hesitate to come back here at any time.

Hi there, @Beetle Bailey.

Hope you’re doing great. I wanted to see how everything is going about the login issues you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

None of the things you told me about work. I don't remember the old phone number, so it doesn't work. I haven't had that phone number in years. I only use QB for personal use now. I have tried every password that I can think of, nothing works. It is getting to the point that I will start over. I have talked to support for over 5 hours and have not got anything done. Got any more suggestions?

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@Beetle Bailey wrote:

Got any more suggestions?

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@Beetle Bailey 

Purchase a 3rd party password removal service as I mentioned earlier.

I have gotten into the camps section and updated everything, but it will not let me change my password. I have spent over 7 hours with support and they are no help. I give up. They want me to buy an upgrade.

Where would I go for the 3rd party password removal? I'm about ready to just start over.

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@Beetle Bailey wrote:

Where would I go for the 3rd party password removal?

 

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@Beetle Bailey 

Send your business email address in a private message to us.

How do I reset my password for one of my QBs company files?

I forgot password for one of my QBs 2020 desktop company files, have reset Intuit account password, do not have access to old email

I can't get the token number because I don't have access to the old email address. Can it be texted to the registered cell number instead?

Welcome to the Community space, NLindley.

You can update the email address associated with your login to retrieve your User ID or Password and continue to get notifications from us.

Here's how:

1. Sign in to My Account or to My Account: Login help.
2. In the Manage your QuickBooks menu, pick the product you'd like to manage.
3. Click the dropdown beside the company name.
4. Select Edit Login, then go to the Profile tab.
5. Choose Edit in the Email address field.
6. Enter your new email address in the Email address and Confirm email address fields.
7. Type in your password in the Password field.
8. Hit Save.

Once done, you'll receive a verification message to your new email address. Follow the online prompt to verify your new email address.

For the detailed steps on this process, check out this article: Update the email address you use for QuickBooks Desktop.

If you need further assistance, click the Reply button.

@NLindley 

You can purchase a 3rd party service to reset your Admin password. You should contact @Fiat Lux - ASIA directly via email for details.