How do I upgrade my subscription? Every time I try to upgrade I keep getting errors.

Hello there, branden-sheepdog.

What exact error are you getting every time you upgrade? It will help us determine what steps to provide to resolve it.

I recommend logging QuickBooks through a web browser and upgrade your subscription from there.

1. Tap on Account and Settings from the Gear icon.
2. Click on Billing & Subscription at the left pane.
3. In the QuickBooks Online section, select Upgrade. If you don't see it, you’re already using the plan with the most features.
4. Choose the plan you want, and select Upgrade. Then confirm your payment information and select Save.

You can also visit our plan and pricing page for the lists of plans and features that best suits your needs.

Here's more information on how to upgrade or downgrade your QuickBooks Online subscription. 

Additionally, you're able to manage billing, payment, and subscription info through the Billing & Subscription page. When you need to update the info tied to your QBO subscription and personal or business details, I'd recommend checking out this article: Update billing, payment, and subscription info in QuickBooks Online.

Fill me in if you have more queries about managing your subscription or anything else related to QuickBooks. I'm around to help. Take care and stay safe.

I am using Google Chrome and I get error 81623.

I am getting error 81623 while using Google Chrome.

Hello, branden-sheepdog.

Let's isolate this case by performing browser troubleshooting steps to verify if this is the scenario. There are times that the browser stores frequently-accessed data, thus causing some errors or unusual behavior.   

Let's go ahead logging in to your QuickBooks Online account using a private or a different browser. Here's how: 

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N 
• Microsoft Edge: press Ctrl + Shift + P      

Once logged in, go back to the transaction you're trying to pay. If it works, it means that you need to clear the browser's cache so the system can start fresh. 

In another way, you can also do this task on other supported, up-to-date browsers. It could be the one you're currently working on has a temporary problem with QuickBooks.   

Also, you can check out this article to learn more about managing your payment and subscription information in QBO: Update billing, payment, and subscription info in QuickBooks Online. It also includes details about changing the billing cycle and viewing payment history.

Fill me in if you have additional questions in QuickBooks. I'll be around to help. Stay safe!