cancel
Showing results for 
Search instead for 
Did you mean: 
denizbidav
Level 1

How to remove/update an App Review on QBO ?

Looks like there is no option to remove or update a review for an App Review. Is there any support team that can take the request to remove a review we left on an App?
12 Comments 12
Jovychris_A
Moderator

How to remove/update an App Review on QBO ?

Thanks for posting to the Community, @denizbidav.

 

I'll share some insights on how you can remove or edit your review in QBO.

 

When you reviewed using iOS devices, you can follow these steps:

  1. Tap on your Apple ID at the top and then choose View Apple ID.
  2. Type in your password when prompted.
  3. Tap on Rating and Reviews.
  4. Find the QBO Review and then swipe left to reveal the Delete option.

 

For Android:

  1. Go to Google Play Store app.
  2. Search the QBO app and then scroll to the Ratings and reviews section.
  3. Then check your review and then tap the Edit icon (three dots).
  4. Select Edit or Delete.

Also, you can check our articles and video tutorials to enhance your QuickBooks Online navigation.

 

Please let me know if you have other questions in QuickBooks. I'll be happy to help. Take care always!

denizbidav
Level 1

How to remove/update an App Review on QBO ?

@Jovychris_A  , thank you for the response but I am interested into removing a QBO App review , unfortuantly the document you have shared doesn't apply to this.  Please see the attachment for the app review I am talking about.

 

Thanks in advance!

 

app review.jpg

JessT
Moderator

How to remove/update an App Review on QBO ?

Hi denizbidav!

 

Our views and experiences with the apps we use will change from time to time, so understand why you asked this.

 

Reviewing an app is not what we normally do here as QuickBooks Support, so I tried posting one to see if there's an option to remove it. However, I found out that it will take 24 hours till my review is posted, so I cannot confirm it now.

 

What I can suggest is to log in to QuickBooks, go to the App section, and find the app. Then, find and click your review to see if there is an option to remove or modify it. On our side, we do not have the tools or methods to modify or remove a user's review for a specific app. This is beyond our support because we do not touch customer ratings on apps out of respect and integrity. However, I'm taking note of this as feedback to help us improve the options in the Reviews section.

 

On the other hand, if you need to see a reference for QBO in the future, simply click on Help and search for the topics you like.

 

I'm just right here if you have additional questions in mind. Have a good one!

denizbidav
Level 1

How to remove/update an App Review on QBO ?

@JessT , thank you for the feedback and update. Unfortunately there is no option for customers to update their own reviews in system so this was the main reason I submit this question on support page.

 

I understand your team doesn’t have right tools to remove any review but I am sure this can be escalated to a different team who can manually remove reviews. Just to be clear, the App reviews are customer created contents and users have legal right to request removal of any content they create under privacy laws.

Please let me know if you guys can escalate this to a different team.

 

Thank you.

 

 

arabiancone
Level 1

How to remove/update an App Review on QBO ?

Any update on this?

arabiancone
Level 1

How to remove/update an App Review on QBO ?

Any update on this?

MJoy_D
Moderator

How to remove/update an App Review on QBO ?

Thank you for posting here in the Community, @arabiancone.

 

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link

 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

arabiancone
Level 1

How to remove/update an App Review on QBO ?

Thanks for your reply.  I've asked the question but haven't received a response.  Do you have a direct email for the team that I can contact to speed things along?

LieraMarie_A
QuickBooks Team

How to remove/update an App Review on QBO ?

Hello again, @arabiancone.

 

I'll point you in the right direction to address this concern right away.

 

You may also contact them by submitting a case using the instructions below. Make sure to provide all the details to help expedite your request.

 

Here's how:

 

  1. Go to this link: https://help.developer.intuit.com/s/.
  2. Scroll down until you see "Can't find what you're looking for."
  3. Click the Contact Support blue button.
    Capture.PNG
  4. Create a case by selecting a product and category first. Then, Next.
  5. Follow the onscreen instructions. 

 

Additionally, you'll want to browse our help articles to find more tips and other resources to help you with your tasks.

 

I'll always be right here if you need assistance with anything concerning QuickBooks. Have a great day, @arabiancone!

arabiancone
Level 1

How to remove/update an App Review on QBO ?

Thank you - I have submitted a support ticket and will update here when the issue has been addressed/resolved.

arabiancone
Level 1

How to remove/update an App Review on QBO ?

Hello,

 

I'm writing to confirm this method worked.  Thanks for your help.

CharleneMaeF
QuickBooks Team

How to remove/update an App Review on QBO ?

Glad to know the steps shared by our colleague helped you to resolve your concern, arabiancone.

 

If you have additional questions or concerns, please let us know. We're always here to help you out.

 

For now, I'll be sharing this View All Help article for future reference. There, you can browse topics that'll guide you in completing your tasks.

 

Have a great day and take care always!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us