Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hi there, donomccormack.
One of the reasons your Account List AR doesn't match on the Balance Sheet A/R balance is that the period date and the accounting method are not the same.
I suggest opening both reports and choosing the same accounting method and period. You'll also have the option to customize these two statements so you can easily differentiate the balances.
Here's how:
For additional information, you can click this article: Customize reports in QuickBooks Online. This also provides information on how to manage and share custom reports.
Please check this article to see which reports are available for your version of QuickBooks Online: Reports included in your QuickBooks Online subscription.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
Thank you. I ran out of room, but the BS A/R balance is zero and the Aging and the register for A/R (they do tie) are over $804M. So it is more than a classification error and not sure what to do. I am semi dangerous with QB, so any other ideas? Thanks again!
Hi there, @donomccormack.
The aging report displays the number of unpaid invoices that are outstanding and how many days they have been outstanding. However, you can perform basic troubleshooting on your browser to check if it's a browser issue or not. Please access your QuickBooks Online account via an incognito/private browser.
To use a private browser, here’s how:
Once done, you can clear the cache on your browser to remove the outdated file that causes a small problem.
If the issue persists, I recommend contacting our QuickBooks Support so that they can assist you to check your account since they'll be able to pull up your account in a secure environment and help you navigate using one of their tools.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!
Unfortunately I don’t think my discrepancy is a browser issue either. I am viewing, using Google Chrome. I bet there is an obvious solution I am missing since the difference is zero on Balance Sheet and today the AR balance is over $1mm. Thank you all!
It’s nice to see you in the Community, donomccormack.
Thanks for following the troubleshooting shared by my peers and sharing with us the result.
Since AR balance is over $1million, we’ll have to access the company file and review the transactions. The security of your account always comes first, so I recommend you get in touch with our QBO Care Team.
They have tools like screen-sharing to determine what’s causing the discrepancy. Once identified, our specialists will walk you through the steps on how to apply the permanent solution.
The most up to date contact details can be found below.
Let me also share the following guide. It contains tips on how to match the amount of your Balance Sheet to the A/R Aging Summary: What is a Balance Sheet report?
If you have any clarifications or questions about QBO, post a comment below. I’ll get back to answer them for you. Enjoy the rest of the day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here