I cancelled subscription. But later I saw the charge posted for April. I had to cancel it again. I cannot trust the cancelling subscription process. No customer service!!

It isn't the kind of experience that we want you to come across, joonmook0106-gma.

For us to take a look at your account, we'll have one of our Phone Support agents to get in touch with you. That being said, I'd recommend giving us a call.

Also, since this is a public forum, we're unable to provide any contact information for security purposes. However, you can contact us by clicking the ? Help icon. Then, continue with the on-screen instructions to successfully get in touch with us.

You can also do the following after canceling the account: 

• Print necessary financial and payroll forms and reports you might need in the future.
• Pay any outstanding tax deposits and filed tax forms.
• Make your own arrangements to retain the data after that time.

To print or export reports:

1. Go to the Reports menu and select the report you want to print or export.
2. Find the report you want to save a copy for, then click to open it.
3. Make sure to select the correct dates before running it.
4. When the data is correct, click the Print or Export icons.

I'm just a post-away if there's anything that I can help. Keep safe!

This is exactly why I am trying to contact a real person.  They just charged me $499.95 and I cancelled in April as well.  I'm sick of this automation crap.  Give me a person.

I know how every single penny counts, PattyB3.

I want to review your account, but I'm unable to do it here for security purposes. Besides, all account-specific issues need to be addressed by reaching out to our Customer Care Support. This way, they can verify your account and provide you details about the charge. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Click on Search.
5. Click Start a message.

Also, you can learn more about subscription rates and charges in this article: How to understand your subscription rates and charges.

Get back to this thread if you have any other questions regarding subscription issues. I'll be right here to assist you further.