I have entered expenses that are not showing on the reconciliation report. The dates are correct and the charges are there but they will not populate the reconcilation re

Let's make sure that you're able to see the transactions in the reconciliation page, smhalbirt.

The expenses might be posted to a different bank account. Let's open each transaction and make sure sure it's using the correct bank. Here's how:

1. Go to the Expenses menu and proceed to the Expenses tab.
2. Look for the expense transaction and click on it.
3. Go to the Payment account field and edit the or make sure it has the correct bank account.
4. Click Save and close.
5. Repeat the same process for the rest of the expenses.

Once done, go back to the Reconciliation page. Then, click the Filter or Funnel icon and select All for Transaction type.

You'll also want to keep these articles on your bookmark just in case you might need them in the future:

• Find previous reconciled adjustments 
• Tips for year-end reconciliation 
• How do I view, print, or export a reconciliation report? 

Keep me posted if you still need help when reconciling your account. The QuickBooks Team is just around the corner to help you out again.

I have a few missing expense transactions on my reconciliation screen. I have verified the payment account is correct (we only have one). I confirmed the date is correct and it shows as matched to a downloaded bank transaction which shows as cleared. They show in the bank register and when I search for it under expenses, but not on my reconciliation. The dates on the reconcile page are correct and I have it set to show all transaction types. I even tried changing the payment type (which shouldn't matter). I can't get them to show on the reconcile page so my balance is always off.

I do have the steps to help you get back to business, @treasurerLSLL.

You can review the list of transactions in the Reconciliation window to check any transactions in your bank statement that didn't reconcile in QuickBooks.  

When reconciling, compare the list of transactions on your bank statement with what's in QuickBooks. Once done, we can manually reconcile the transaction in the bank register. This way, the balance shows up in the reconciliation page in QuickBooks Online.

1. Go to the Chart of Accounts.
2. Select the appropriate bank account, then click View register under the Action column.
3. Find and choose the transaction.
4. In the Check column, click the field repeatedly until you'll see an "R".
5. Once done, click Save.  

I'd suggest you do your monthly reconciliations to easily catch errors and keep track of your business' income: Reconcile an account in QuickBooks Online. 

I'm just a few clicks away if you have any additional questions. Have a great day!

Thank you. I manually changed the expenses to Reconciled in the register. However, they are still not showing on the reconcile page. The amounts were not taken off the Difference in the top right either. I tried deleting and re-entering the expense and that didn't work either. Any other ways around it?

When I run the Chart of Accounts report for the expense account, the transactions do show up there. And even though they aren't on the reconcile page, my difference is $0.00. (Making my total purchase amount off from my bank statement since those expenses are not being counted in the total) If I reconcile like this will it cause future problems?

I appreciate all the steps you've performed and for providing additional details, treasurerLSLL.

To verify your concern, did you mean that transactions aren't showing here and that the difference is $0.00?

If so, the transactions from your bank statement already match with what's on QuickBooks. The "R" reconciled will show on the Register but not on the Reconcile page.

I've got you articles to learn more about the reconciliation workflow in QBO and how to fix issues when reconciling account:

• Learn the reconcile workflow in QuickBooks
• Fix issues when you're reconciling accounts in QuickBooks Online

Please let me know if you need further assistance. I'll be right here to help you out.

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@treasurerLSLL wrote:

When I run the Chart of Accounts report for the expense account, the transactions do show up there. And even though they aren't on the reconcile page, my difference is $0.00. (Making my total purchase amount off from my bank statement since those expenses are not being counted in the total) If I reconcile like this will it cause future problems?

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@treasurerLSLL - The transaction should show up on the reconciliation page. 

You may want to verify the transaction posting date (make sure it's within the reconciliation period) and also the bank account you recorded the expense transaction.

Thank you. I checked all those things and tried everything else previously mentioned without luck. So wondering if reconciling with the $0.00 difference (since it’s not detecting the expenses or showing on the reconciliation page) will cause problems even though I do find the transactions in search and included in the chart of account reports? Thanks for your help!

I appreciate the details that you gave, @treasurerLSLL.

I'd like to ensure that you'll have your expense transactions to show up on the reconciliation page so you can reconcile your account successfully.

You'll need to make sure that all the transactions of your bank account for this period will be displayed on the reconciliation page, to avoid any errors upon reconciling them.

To help determine why expenses are not showing on the said page, I recommend contacting our Customer Care Team. They have the necessary tools like the remote-viewing that can help narrow down these issues, since you've checked the posting account and the reconciliation status of the entries.

To add up, you can always visit this link below to guide you in categorizing your your bank entries properly so you can have a smooth reconciliation: Learn how to review bank and credit card transactions after you download them into QuickBooks Online...

I'll be right here to help if you have any other questions. Just leave a reply below. Take care!

I think there's a glitch in the system.  I have had the same issues as these other folks.  I first did a journal entry to record an expense that did not come thru from the bank and it did not show up in the reconciliation even though it was in the register.  I then deleted journal entry and did a manual entry to the bank register and only after changing status to "R" did it show up on the reconciliation on line, but when I printed report the transaction did not print out on the reconciliation report.  Shouldn't be this complicated or this difficult. 

Thanks for alerting us, @frustratedbookkeeper101.

Have you tried the recommendations stated above? If the same things happen, you can also clear your browser’s cache. Missing transactions is sometimes caused by browser-related concern.

Otherwise, you’ll want to contact our Technical Support team for further assistance. They have the necessary tools that help resolve the issue. Just make sure to check our support hours so you’ll be assisted immediately.

Here are the steps to reach out to our representatives:

1. Select the Help menu in your QuickBooks account.
2. Type in Talk to a human.
3. Enter a brief description of your concern.
4. Click I still need a human, then press Get help from a human.
5. Choose Callback.

In this reference, you’ll know more things about reconciliation reports and how to generate them in QuickBooks Online: How do I view, print, or export a reconciliation report?

I’ll be right here to help if you have other questions or concerns besides the missing event. Always take care!

I am having the same issue. I've followed all the steps you listed and will now have to call tech support. Certainly seems like there is something off in the system. Worth looking into.

entered expenses are not showing up on the reconciliation report

Hello there, @keehnco.

I'd like to ensure that you'll have your expense transactions show up on the reconciliation page so you can reconcile your account successfully.

The expenses could have been recorded under a different bank account. Let's review each transaction to ensure it's associated with the correct bank. Here's what we can do:

1. Go to the Expenses menu and proceed to the Expenses tab.
2. Look for the expense transaction and click on it.
3. Go to the Payment account field and edit the or make sure it has the correct bank account.
4. Click Save and close.
5. Repeat the same process for the rest of the expenses.

I'd suggest you do your monthly reconciliations to easily catch errors and keep track of your business' income: Reconcile an account in QuickBooks Online. 

You'll also want to keep these articles on your bookmark just in case you might need them in the future:

• Find previous reconciled adjustments
• Tips for year-end reconciliation
• How do I view, print, or export a reconciliation report?

If you still have questions or concerns about managing your expenses in QBO. I'll be here to lend a helping hand. Have a great day ahead!

I have the same issue. Did anyone find a resolution to make the manually entered expenses show up in the reconciliation report?

Thanks for joining the thread, @VGG-Accounting. I'm here to assist you with displaying your manually entered expense in the reconciliation report.

To do this, you'll need to ensure that the transaction was recorded under the correct bank. Here's how:

1. Navigate to the Expenses menu and open the Expenses tab.
2. Locate the transaction and click on it.
3. Check if your Payment account is correct and make any necessary changes if it's not.
4. Hit Save and close.
5. Repeat the process for the other entries.

Furthermore, you can review the dates of the transactions and the reconciliation report to ensure accuracy. Also, please note that any changes made to entries after the reconciliation date won't be included in the report.

In case you want to print or export the report to Excel, check out this article for guidance: How do I view, print, or export a reconciliation report?.

I'll keep an eye out for your reply, so feel free to leave a comment below if you have more questions about reconciliation reports. Have a good one!