Helping you complete your task and answering all your queries is my priority, JS1900.
However, for me to be able to assist and provide you with an appropriate solution, I'd like to ask for more details of your concern. This is for me to provide a better and more accurate resolution. You can also provide a screenshot so we can determine based on your exact situation.
In the meantime, we can perform some basic troubleshooting steps. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.
Let's begin by signing in to your QuickBooks Online account in a private/incognito browser. Here are the shortcut keyboards:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
You can also personalize your report to show only the information you require: Check out this link to guide you how: Customize reports in QuickBooks Online.
If you want to save the current customization settings, memorize the report so you can easily access it without having to repeat your customized report.
Let me know if you have any other concerns with the reports. I'll always be right here to help.
