INTUIT Business Practices and Customer Support

Thanks for posting in the Community, @Sharon0.

As much I would like to help you with this, I am unable to do it here in the Community without asking for your account details. I don't want them to be displayed here for security purposes.

That said, I highly suggest contacting our Support team again. I know you already called, but they have tools that can pull up your account in a secure environment and check the status of the refund. You can refer to this article to get their most updated contact information: Contact Payments or Point of Sale Support.

For tips and other resources about QuickBooks Point of Sale (POS), I recommend visiting our website for reference: Self-help articles.

Don't hesitate to leave a comment in this thread if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

Thanks for your reply Fritz. However, self help articles do not help with this issue. And I do continue to call, and our account is pulled up along with all of the case numbers (15 or so, apparently every time I call a new case is generated, which isn't helpful for anyone who needs to see the *issue* history as opposed to the case history).

Sometimes, the customer support person is very nice and sympathetic to my cause and I believe them when they say they will do all they can to help me. Then I never hear from them again. At least 2 supervisors have "pushed through" the refund, which was being held up "on the back end." I guess I just wonder if there is a better support number to someone who can make a decision AND make it happen without repeating countless review processes and more waiting 7-10 days.

Sharon GOOD LUCK!    We've had Intuit POS for over 10 years and SQUARE is looking better all the time.  We were just told we had to upgrade from 18 to 19 which cost us approx $800.   When we got the new pin pad, we couldn't get it to work.   Their customer service helped install the drivers, etc then our printer, cash drawer, etc didn't work.   Beam the nice Intuit Support Person (ok I'm being sarcastic) was being very rude and informed me that this was not INTUIT's issue and I needed to call the manufacturer of the printer, etc.  I explained to her it is your software and we purchased the printer, display and cash register from INTUIT.  I tried to explain to her that this weekend was Memorial Weekend and we had to get this up and running. She then told me that someone would be calling us back from INTUIT within an hours.   This was after spending almost 2 hours on the phone with Beam.   After waiting and not getting a phone call from INTUIT (shocker I know!) we called someone and had to pay for what INTUIT should have done.  To make a long story short GOOD LUCK because trying to contact someone from INTUIT POS from my side is almost impossible.   You just get the same run around.   How a company can run like this is beyond me.