Issue refund to one customer for multiple jobs / invoices

Hello, marcdy.

I'd like to share some details about customer refunds.

You can create a credit memo and choose how you want to handle the credit (Retain as an available credit, Give a refund, or Apply to an invoice). 

Here's how:

1. Go to Customers > Create Credit Memos/Refunds.
2. From the Customer:Job drop-down, select your customer.
3. Enter the items you're giving a credit for.
4. In the Main menu, select either Use credit to give refund or Use credit to apply to invoice. 
5. Follow the on-screen instructions.
6. Click Save & Close.

I've got this sample screenshot for a visual reference:

For more information about the process, you can read this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Please let me know if you need anything else. I'll be right here to help you out some more. Take care!

After creating a credit memo, is it necessary to go to receive payment and match date of the paid invoice / amount with the credit, and then print the refund check?

By the way, the credit memo is created based on the customer job, but the receive payment record is created based on received from customer.

Thanks for actively responding, @marcdy. As mentioned by my peer @RenjolynC in her reply, there are three ways to handle the credit memo after creating it. 

You can either retain it as available credit, give a refund, or apply to an invoice. If you opt to give a refund, you'll need to go to the receive payment section to link the transaction. Then, issue the refund in cash or a check. 

Here's how to give your customer a refund: 

1. Select the Customers menu, then Credit Memos/Refunds.
2. In the Customer:Job dropdown, select the customer you need to refund, then enter the products and services you'll need to refund.
3. Click Save & Close to open the Available Credit window.
4. Select Give a refund and then OK. 
5. In the Issue a Refund window, select how you want to refund the transaction from the Issue this refund via field. If you select Cash or Check, select the account you're paying for the refund from, then select OK.

Once done, QuickBooks processes the refund and handles all the accounting for you. 

However, if you opt to use this credit as payment for another transaction, you can give credit for future payments by selecting Retain as an available credit option, then OK.

Here's an article to help you learn about voiding or refunding customer payments should you need to in the future. 

Come again and post some more. I'm always around to lend a hand. Take care!

From the title of the article and the question asked by the customer I felt that the answers didn't quite match. The answers provided are the standard solutions provided by QuickBooks. I feel I have the same question the original post described

Summary:

1. One customer

2. Multiple Jobs

3. Each Job has an invoice and a credit memo

4. Credit memo is applied to invoice

5. Certain jobs end up with a balance owed to the customer

My question: Is there a way to issue one refund check for the jobs that are owed money rather than issuing a check for each individual job. I would have to issue checks for like $.80, $1.00, $8, $10. I'll end up with hundreds of checks for a single customer. 

Let me guide you on how you can issue checks to a single customer, CarlosPimaCounty.

Normally, as mentioned by @katherinejoyceO, the steps provided above are the best way on how you can issue a refund to your customer. You can also give a refund by following the steps below:

1. The checks are filled out automatically. Select OK.
2. Link the check to the overpayment. Go to the Customers menu and then select Receive Payments.
3. From the Received from the drop-down, select the Customer.
   Then, select the Discounts and Credits icon.
4. In the Available Credits section, select the check you created and then Done.
5. You may see a prompt to Confirm transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
6. Select Save & Close.

Then, apply a credit to an invoice, here's how:

1. When you create the credit memo, make sure you select Customer: Job. This will open the Apply Credit to Invoice window.
2. Select the credit you want to apply automatically and select Done.

For your reference, you may check out these articles for more information:

• Track job costs in QuickBooks Desktop.
• Customize customer, job, and sales reports.

Please let me know how it goes or if I can be of additional assistance by leaving a comment. I'm always here to help you out. 

hello and thank you for the response. Doesn't make sense why I would be receiving a payment. Let me explain a little more about the business. I followed this procedure (Manage upfront deposits or retainers (intuit.com))

to track customer jobs due to the fact that we take payments upfront like retainers. And so far this process is working out pretty well. 

1. Customer pays an upfront deposit which is recorded as a sales receipt

2. Once the services are performed an invoice is created 

3. A credit memo is created at the same time as the invoice to provide credit back to the customer for the original upfront deposit

Result: There are times when the customer overpaid and now a refund is due. 

There are some customers that are law firms or agencies which have hundreds of jobs. I want to be able to refund all overpayments across all jobs for that one customer with ONE refund check instead of one for each job. 

Screenshot attached is an example: 1 customer | 3 jobs | Each job is owed money back

In typical QB fashion, post a question only to receive standard instruction that doesn't help.  It would be great if they had a solution to this problem/question.

Hello, 

This works for me, it might work for you. Unfortunately Quickbooks sometime are not that much of a help and sometimes the process requested is not possible in their system.. This prosses might take time but it is a good way for record keeping. Took me a while to figure it out.

Steps to refund a check with multiple Credit Memos.

1- Print the report for the balance owed to the customer.

2- Write the check of the amount in the report, 

    Here you will need to put as much information in the memo for reference

    I put the MC# and the amount for each one.'

    Now save and close.

3- Go to the Credit Memo.

4- Choose "Use credit to apply to invoice.

    Here you will get a new screen with the check balance you just created.

    apply the credit to all CM# 

Done, Now when you pull up the CM# it will be posted as refunded and linked to the check.

Thank you very much.  This was very helpful!

This is the exact solution I needed.  Thank you.