Showing results for 
Search instead for 
Did you mean: 

Void or refund credit card payments in QuickBooks Desktop

Learn the best way to void, refund, or delete a credit card transaction in QuickBooks Desktop.

When your QuickBooks Payments account is linked to your company file, it's best to create these transactions directly in QuickBooks.  The info will integrate with other related data.  This makes it easier to keep track of your money.

Definition of terms

  • Refund: occurs AFTER the batch has closed for the original transaction
  • Void: occurs BEFORE the batch has closed for the original transaction
  • Reverse, Credit: A global term that describes a Refund or Void depending on whether the batch has closed for the original transaction


  • Credits or refunds are applied to the cardholder's credit card after the batch closes however there may be some additional time before the cardholder see the credit due to the card issuing bank procedures.
  • Voids are applied instantly and do not charge the card however an Authorization Hold may occur due to the card issuing banks procedures. The cardholder will need to contact their bank to remove an Authorization hold of this occurs.
  • Credit Card Refunds are subject to the following limitations:
    • Processed on the same Merchant Account/Company Auth ID combination as original sale.
    • Within rolling 6 months of the original transaction.
    • Refund issued to the credit card used on original sale.
    • Refund amount should be for no more than the total amount processed on card.

Process a refund

  1. Open your company file.
  2. From the QuickBooks Home screen, click the Refunds and Credits icon.
  3. In the Customer Credit Memo screen, enter the appropriate customer name and amount to be refunded.
  4. Click Save & Close.
  5. In the Available Credit screen that appears, select Give a refund then click OK.
  6. In the Issue a Refund window, select the credit card type to be refunded (Visa, MasterCard, Discover, Amex) and enter the card information. Note: Be sure the Process credit card refund when saving box is checked.

    User-added image

  7. Click OK to complete the refund for processing.

Important: If adjustments or corrections are needed, contact QuickBooks Support.

Void a payment

  1. Open the payment.
    1. Go to the Customers menu and click Receive Payments. Note: If you are using sales receipts, go to Customers menu and click Enter Sales Receipts.
    2. In the Receive Payments window, Click Find and use appropriate filter to search for the transaction.
  2. Go to the Reports tab and click Processed Payment Receipt.
  3. Click Void then save the changes.

Void a credit memo or refund

  1. Go to the Customers menu and click Customer Center.
  2. In the Customer Center, find the appropriate Credit Card Refund.
  3. In the Credit Card Refund window, click the History drop-down arrow and select Processed Refund Receipt.
  4. Click Void then save the changes.

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us