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Hi there, frankie-stabile.
Sometimes, when you search for your financial institution in QuickBooks Online, you will see multiple bank names. If you haven't tried the other options matching your bank's name, then let's do that to see if you're able to link the account.
Here are the steps:
If you're still not able to connect, we can do some troubleshooting steps. To do that, open your account in a private browser or incognito. This mode will not store any cache.
Then, go to the Banking section, and try to link your bank. If you're able to connect the bank, we can go back to the regular browser and clear its cache. Sometimes, cache causes browser-related problems, and clearing this improves your browser's performance.
Here's an article for the instructions: How do I clear my browser cache and temporary Internet files?.
As an alternate solution, you can open your QuickBooks account in a different browser.
In the meantime, you can use the Web Connect feature. This is a type of file you can download from your bank's website and then upload it in QuickBooks Online. The other option is to use a CSV file format.
I've got these articles for reference:
Please let me know if you're able to connect your bank. I'm just a post away to help you some more. Take care.
Hi there, frankie-stabile.
Sometimes, when you search for your financial institution in QuickBooks Online, you will see multiple bank names. If you haven't tried the other options matching your bank's name, then let's do that to see if you're able to link the account.
Here are the steps:
If you're still not able to connect, we can do some troubleshooting steps. To do that, open your account in a private browser or incognito. This mode will not store any cache.
Then, go to the Banking section, and try to link your bank. If you're able to connect the bank, we can go back to the regular browser and clear its cache. Sometimes, cache causes browser-related problems, and clearing this improves your browser's performance.
Here's an article for the instructions: How do I clear my browser cache and temporary Internet files?.
As an alternate solution, you can open your QuickBooks account in a different browser.
In the meantime, you can use the Web Connect feature. This is a type of file you can download from your bank's website and then upload it in QuickBooks Online. The other option is to use a CSV file format.
I've got these articles for reference:
Please let me know if you're able to connect your bank. I'm just a post away to help you some more. Take care.
hi, i'm trying all of this and it is not working. i had to change my password in my account so this created the issue. i then go into quickbooks online and try to reconnect to my bank account and it keeps saying incorrect info. i can open my browser and login to my account without any problems on the bank web page. any help would be great! thanks
I appreciate your effort in performing the troubleshooting steps provided by my colleague, @zzaslanger.
I'm here to provide additional insights to get this issue sorted out. If you can't connect your bank transactions in QuickBooks Online, let's update your bank manually to refresh the connection between QuickBooks and your financial institution. Let me walk you through the process:
If the issue persists after trying the steps above, I'd recommend reaching out to our QuickBooks Online care team. This way, they can further investigate the cause of this odd behavior and provide steps to fix it for you.
Here's how:
Also, may I asked if you've encountered any error codes when connecting your bank to QBO? This can help me easily find the cause and its solution.
In the meantime, you can manually upload your transactions in QuickBooks Online, for the detailed instructions, please visit this article: Download transactions from your bank and manually import them into QuickBooks Online.
Then, you may review your accounts to ensure they match your real-life credit card statements: Learn the reconcile workflow in QuickBooks.
Let me know how it goes and leave a reply below if you have further QuickBooks concerns. I'm always here to help. Take care always.
I am having the same problem. I tried all the fixes you listed. Also the code is
"That didn’t work. Try signing in again. (103)". I think it might be because my bank has personal and business sign-ins and the personal comes up by default. I have to change it to business before I can sign in on the website. Is there any way to fix that?
There are some banks that you have to allow third party apps for. You can login to your bank and usually find this setting under the security section. Or call your bank and ask about it.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here